Network Services Apprentice

About AspireAt Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!Our mission: To deliver technology like no other!About The RoleWe're looking for a Network Services Apprentice to join our Network Services and Network Support teams. This is an ideal role for those beginning their career path, looking to gain experience within Network Services and increase their skills and knowledge. You will complete a Level 4, CompTIA Network Engineer qualification as part of the Apprenticeship.As part of our Network Services team, you'll dive into the dynamic realm of ISP delivery, taking an active part in the technical deployment of our network solutions. You'll gain invaluable knowledge and skills through hands-on learning, shadowing experienced engineers and benefiting from our comprehensive network training programs. Our dedicated lab environment offers a perfect setting for practical training and skill development.This role serves as an excellent platform to lay down the foundational knowledge crucial for a thriving career in networking. It prepares you for future growth, enabling you to enhance your expertise and achieve professional certifications like the Cisco CCNA.As part of your apprenticeship, you will rotate between the Network Service and Network Support teams every three months, gaining valuable exposure to both departments.We're looking for candidates who are eager to learn, dedicated to performing at their best, and willing to go above and beyond when needed. Excellent communication and customer service skills are essential, as the role involves interacting with customers both over the phone and in person. This is more than just a job; it's a stepping stone to a successful career in network services, offering a unique blend of learning opportunities and hands-on experience.What You Will Be Doing Delivering customer connectivity solutions within agreed time frames. Building router configurations to the provided specifications. Troubleshooting connectivity incidents, working with customers and carriers to meet agreed SLA’s. Troubleshooting WAN/LAN incidents to diagnose and rectify faults. Assisting engineers and consultants with a range of projects. Attending data centres/pops when required. Working with customers during bring live appointments to bring network solutions live. Collaborating with other technical specialist teams within the business.You will suit the role if you have An understanding of general IT technologies. Excellent communication and documentation skills. A willingness to learn new skills and expand current knowledge. Excellent time management skills and the ability to manage own workload. A Level 3 ICT qualification or relevant experience / A level qualifications.Our valuesWe understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.Salary£17,000 per annumStart DateJanuary 2026Location and Working ArrangementsYou will be based at Aspire’s Gateshead Head Office with travel as required.Hours of WorkFull time (37.5 hours per week), Monday to FridayFuture ProspectsThis apprenticeship offers a pathway into a diverse IT career, to become a Network Service Engineer or Network Support Engineer, with opportunities to develop further.BenefitsHere at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!Travel benefits including free parking, subsidized travel passes and much more!Health Cash PlanCycle to Work SchemeNetwork BenefitsEmployee Assistance ProgramEnhanced Annual Leave Entitlement (increasing with length of service)Enhanced Maternity, Paternity and Parental SchemesEnhanced Pension SchemeTech Purchase SchemeElectric Vehicle Salary Sacrifice SchemeEmployee referral schemeNew business referral schemeDiscounted Gym MembershipLife Assurance and Critical Illness coverEquality, Inclusion and Diversity at AspireAspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.Interview ProcessWe generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars. Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager.#AspireForMore