Network Specialist

We are seeking a Network Specialist who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues. RESPONSIBILITIESProvide technical support to troubleshoot customer issuesAbility to coordinate with upstream provider regarding issues, status, changesAwareness of when to send customer communication based on impact to customerIdentify patterns that could potentially lead to issues and escalate or resolve as neededAccountable for status of created tickets, follow through, resolution, and closureCreate tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and typeQUALIFICATIONSOne or more years of IT experience in a customer focused roleKnowledge of a broad array of systems and software troubleshooting is preferredFamiliarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).Please Apply, if interested!