Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation

Night Owl Location: Hillfort House, Brighton Salary: £16,348.80 per annumHours: Average of 24 hours per week, working 2 shifts per week between 8pm to 8am.About Student RoostStudent living is about so much more than just a room, it’s about feeling at home. , you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.What You’ll Be DoingWhy Join Student Roost?Safety & WellbeingCustomer Experience & Resident SupportSales & Building Management Events & Community EngagementOperational & Administration Debt Management Inclusive & Supporting Culture Opportunities for Career GrowthTeam Experience More Than Just a JobBenefits That Support You – see here for more detailWhat We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!Skills & QualitiesA People Person – friendly, approachable, and great at building relationships.Confident providing exceptional resident experience, handling enquiries, and resolving issues.A team player who thrives in a supportive and collaborative environment.Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office. Organised and detail-oriented, with strong communication skills.Comfortable with sales, taking payments, following processes, and keeping accurate records.Resilient, with the able to stay calm whilst dealing with complex welfare or anti-social behaviour issuesNo prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.Solutions orientated, with the ability to think on your feet. If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.Apply now and take the first step towards a rewarding career with Student Roost.