Operations Manager

Job DescriptionThe Operations Manager ensures seamless delivery of Managed Services by leading teams, optimizing network performance, and enhancing customer experience. This role requires deep expertise in telecom operations, vendor management, commercial optimization and cross-functional leadership. How You Will Contribute And What You Will LearnDrive operational strategy aligned with business goals and Nokia MS contracts. Lead governance models with Nokia for performance reviews, contract compliance, and continuous service improvement and act as escalation point for major operational incidents and executive-level interactions. Oversee mobile (RAN/Core), fiber, and enterprise service delivery.

Oversee network uptime, outage reporting, follow-up actions, and SLA performance through structured reviews and dashboards — including KPIs like Customer Satisfaction Index, fault/incident resolution SLAs, work order SLAs, and remote fix rates. Ensure network/service security and lead network transformation initiatives. Oversee Nokia and third-party vendor contracts and enforce performance KPIs. Lead cost optimization, automation, and lifecycle management initiatives. Enhance end-user QoE experience and ensure high availability of premium leased lines and FTTx servicesApply automation, analytics, and AI for proactive network operations. Manage NOC, field ops, and service teams with focus on service assurance and O&M excellence.

Promote a high-performance, accountable team culture through coaching and mentoring. Contract Execution: Deliver on SLA/KPI commitments and take corrective actions as needed. Financial Management: Control operational costs, optimize headcount, and identify upselling opportunities. Compliance: Ensure adherence to local regulations, safety standards, and delivery processes. Continuous Improvement & Reporting: Benchmark network/service KPIs and implement best practices. Prepare and deliver operational reports (daily, weekly and monthly for Operations Director). Customer Relationship Management: Engage with senior customers on escalations, risks, and major improvement initiatives. Strengthen customer perception of Nokia’s Managed Services through executive engagement and operational excellence.

Collaborate across MS functions, Nokia service groups, and partners to shape and monitor long-term operational strategies. Lead cross-functional teams to resolve challenges and enhance end-to-end service delivery and product performance. Key Skills And ExperienceYou have: Bachelors in Telecom or Electronics, or IT (MBA preferred)12+ years in telecom operations with at least 5 years in a Lead role within managed services, ideally with exposure to Nokia environmentsDeep understanding of mobile technologies (2G/3G/4G VoLTE), fiber architecture, and enterprise networksFamiliar with Nokia OSS/BSS systems, IP/MPLS, transport domains.

Strong command over SLA frameworks, contract management, and vendor scorecardsStrategic thinker with operational agilityProven stakeholder management across all levels, regulators, and partnersExcellent negotiation, communication, and conflict resolution skillsIt would be nice if you also had: Certifications (Preferred): ITIL v4/ PMPTechnical Certifications in areas such as 5G, LTE, IP Routing, Optical Networking, etc. (with a preference for certifications demonstrating expertise in Nokia Technologies & Solutions)"The final job grade will be determined based on the selected candidate’s experience and qualifications.

"About Us Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.