Eligibility and Administrative Coordinator

DescriptionUnder the supervision of the Operations Supervisor of On-Demand Services, the Eligibility and Administrative Coordinator plans, implements, and provides assistance to the paratransit services and assists in ensuring NCTD complies with all Federal, State and local laws and regulations concerning people with disabilities. The primary focus of this position is the effective and efficient oversite of the day-to-day duties associated with the ADA Paratransit Service and ADA Certification contracts. Distinguishing CharacteristicsThis position is responsible for providing assistance and support in all areas of the ADA Paratransit Program, contract management, Americans with Disabilities (ADA) planning, and customer service.

This position requires experience with ADA paratransit scheduling systems, operations, and the ability to work independently with limited supervision, to have knowledge of and be able to interpret changing laws and regulations, understanding how they influence successful, manageable programs, and to oversee those programs and identify the difficulties and nuances of this area of service delivery. Supervision Received and ExercisedThis position reports to and receives general supervision from the Operations Supervisor of On-Demand Services and provides administrative duties associated with the day-to-day duties operations of the ADA Paratransit Services.

This position will provide customer service, assist and support all areas of operation, investigate customer comments and compile key performance indicator and other reporting criteria. The position will ensure maximum efficiency and issue resolution through effective communication with management and will work with contractors, consultants and make recommendations on projects throughout the District to ensure accessibility. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted. Working ConditionsNormal working conditions for this position are in both an office and field setting.

Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required. Examples of DutiesEssential FunctionsDuties may include, but are not limited to, the following: Provides assistance in the operation of specialized services such as (FLEX) Demand Response, (LIFT) ADA Paratransit Service and Paratransit Eligibility Certification. Monitors District and contractor compliance within Federal, State and local, laws and regulations relating to the ADA and other accessibility regulations; reports results to management. Works in close coordination with regulatory agencies to assist in ensuring ongoing NCTD awareness and familiarity with all regulatory issues.

Maintains current information on Federal, State and local accessibility laws; Provides input and advice on the interpretation thereof. Evaluates, analyzes, and resolves accessibility service complaints; assists in the development of policies and procedures regarding accessibility. Assists with the development, implementation and monitoring of processes to provide for the prompt and equitable resolution of Title II complaints. Supports and assists in the development and implementation of disability awareness training and other related programs. Coordinate with contractors as needed. Reviews billings related to subject area for adherence to regulatory and contractual compliance and makes recommendations for same.

Compiles data for reporting procedures, produces and maintains monthly, quarterly, and annual performance reports. Assists in the planning and management of NCTD’s Paratransit and ADA programs. Assists in analyzing service policies and procedures; makes recommendations to ensure compliance. Works with the public as the NCTD representative on specified matters relating to the ADA. Participates and supports the planning and conducting of public meeting related to the ADA Program. Serves as the NCTD representative for meeting specified by the Deputy Chief Transit Planning Operations Officer.

May serve as a District liaison to Federal, State and local agencies on matters relating to compliance with ADA and other accessibility laws and regulations. Helps prepare and manage operating and capital budgets and assists with the management of capital and operating projects. Assists in the development of discretionary funding grant applications for accessibility programs upon request. If needed, will assist with dispatch, reservations, and scheduling functions. Perform other related duties as assigned. QualificationsEducation/ExperienceA combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

High School diploma or equivalentPrevious experience in Microsoft Office applications. Certificates/LicensesPossession of and the ability to maintain a California driver’s license, Class C, with less than 6 points in the prior 36-month period and no DUIs in the prior 7 years. Maintain compliance with the District’s policy regarding Conflict of Interest and Ethics. General RequirementsTrapeze software knowledge preferred. American with Disabilities Act (ADA) regulations knowledge, preferred. Demonstrates a high customer service commitment. Principals of recordkeeping, data collection, and data managementAbility to work independently, exercise judgement and discretion with confidential information.

Ability to plan and organize work, meet schedules, and timelines. Ability to communicate effectively and work with all departments. Be available any hours and days that service is operational. Travel within the LIFT service area may be required. Bilingual in English/Spanish, preferred. Able to create and maintain good working relationships through excellent communication and teambuilding skills; including the ability to engage successfully with both internal and external contacts and the public.

Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources, ability to interpret and apply local, state, and federal rules and regulations accurately and effectively. Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports. A professional level of expertise in multiple areas and demonstrated use of discretion and judgment in execution of duties is preferred. Must be able to manage and maintain simultaneous, transitional, and emerging priorities.

Supplemental InformationPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a daily basis. The employee must be able to hear, see, and communicate verbally to exchange information.

The employee must be able to physically travel between District locations and other destinations, work in evenings and weekends when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand. Machines / Tools / EquipmentAbility to operate a personal computer and Microsoft Office Suite programs. Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.

Ability to carry and operate a smartphone/on-call device. Application InformationAll applicants must complete and submit an online application at www. gonctd. com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. Salary based upon experience, not to exceed midpoint of stated range. NCTD is an Equal Employment Opportunity Employer. Retirement: NCTD participates in the CalPERS retirement program with a benefit formula of 1. 5% @ 65 for PEPRA new members.

Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS and the average of your monthly compensation over the past 36 months (36 months average highest hourly pay rate). 457(b) Deferred Compensation Plan: NCTD offers a Voluntary Deferred Compensation Savings Plan through VOYA Financial Services. Employees are eligible to enroll any time after the date of hire. The plan allows you to contribute pre-tax and/or post-tax dollars into selected funds of your choice. The plan also allows you to:

Contribute up to amount specified annually by the IRS Catch-up plan for those 50+ of up to amount specified annually by the IRS Is portable, can be rolled over into another qualified retirement plan Employer match into a 401(a) account (50% up to 8% of employee compensation; Max NCTD contribution of 4%)Medical Insurance: NCTD offers a rich variety of HMO and PPO plans to choose from and contributes towards your monthly medical premiums, if the coverage you select costs more than the amount NCTD contributes, then payroll deductions will be withheld on a pre-tax basis. Dental Insurance:

NCTD offers two different dental plans for employees and their eligible dependents (HMO and PPO) from a reliable dental insurance provider. Human Resources can provide information regarding annual insurance provider and available plans. Both plans are part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums). Vision Insurance: NCTD offers vision services for employees and their eligible dependents through a reliable vision insurance provider. Human Resources can provide information regarding annual insurance provider and available plan. The plan is part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums). The Benefits Include$10.

00 co-pay for Annual Exam No charge for standard lenses every 12 months $125 retail allowance for frames every 2 years; OR $125 toward the contact lens. Life Insurance: NCTD cares for its employees, and thus provides at no cost to the employee group life insurance in the amount of $50,000 (coverage includes Accidental Death and Dismemberment and Accelerated Death benefits). Additional life insurance is available for you and your eligible dependents at your expense. * Tax reporting is required for any amounts over $50,000, per IRS guidelines. Supplemental life insurance coverage premiums are deducted on a post-tax basis. Long Term Disability Insurance:

NCTD offers voluntary Long-Term Disability (LTD) insurance. You may elect units of $100 up to 60% of your hourly wage to a maximum of $6,000/month. Deductions are post-tax, coverage 24/7, limitations or exclusions, and benefits are payable to age 65 or for two years (whichever is longer). Flexible Spending Account Plan: NCTD offers two core FSA plans and two Commuter plans. Health Care and Dependent Care plans are “Use It OR Lose It” calendar year plans (Jan. 1st – Dec. 31st). The Commuter Transit and Parking plans do not have a “use it or lose it” policy. Plans are as follows:

Health Care Spending Account: May contribute up to amount specified annually by the IRS Dependent Care Spending Account: May contribute up to amount specified annually by the IRS (including limitations if married) Commuter Transit Accounts: May contribute up to amount specified annually by the IRS Disability Insurance: Employees contribute to California State Disability Insurance (SDI). The current contribution rate is 1. 1% of earnings and is totally paid by the employee. After the 7-day waiting period, SDI pays a percentage of employee’s salary up to a maximum of $1,540. 00per week, for up to 52 weeks.

SDI may be coordinated with Paid Time Off (PTO). Accident Insurance: NCTD offers voluntary accident insurance. You may elect coverage for you and your dependents for a flat monthly rate. Deductions are post-tax. Critical Illness Insurance: NTD offers voluntary Critical Illness insurance. You may elect coverage up to $10,000 in increments of $2,500, for you and between $2,500 - $5,000 for your dependents, not to exceed 50% of coverage amount. Deductions are post-tax. Administrative Holidays: NCTD recognizes 10 paid holidays per year:

New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. PTO (Paid Time Off): All NCTD Regular, Probationary, and Limited-Term employees shall receive Paid Time Off (PTO). PTO shall be taken at reasonable times approved by the employee’s supervisor. PTO Shall Be Earned Equally In Each Pay Period During The Year In Accordance With The Following Schedule, Based On The Number Of Years Of NCTD Service Completed 0 through 3. 99 years of service completed: 120 hours per year (15 days) 4. 00 through 9. 99 years of service completed:

176 hours per year (22 days) 10 and more years of service completed: 216 hours per year (27 days)Transportation Passes: All NCTD employees receive an identification “PRONTO Card” which can be used to ride the following NCTD/MTS transit services (BREEZE, FLEX, SPRINTER, COASTER, MTS Bus, Trolley) at no charge. Eligible family members also receive a pass for NCTD public transportation at no charge (paratransit excluded). Bereavement Leave: NCTD offers paid bereavement leave. Employee Assistance Plan: The EAP offers assistance in areas such as: Emotional Support Work/Life Balance Family CareFamily Status Change:

This allows you to add/drop dependents from current benefit plan elections per IRS “Qualifying Events. ” If a “Qualifying Event” occurs, you MUST contact HR within 30 days of event, (Qualifying Event must relate to the benefit change you are requesting). Please contact Human Resources should you have any questions regarding NCTD Benefits. 01Do you have your high school diploma or equivalent?YesNo02Do you have previous experience with Trapeze software?YesNo Required Question