Road Supervisor/Dispatcher

DescriptionThe Road Supervisor/Dispatcher for Buses provides overall supervision of the daily operations of North County Transit District’s (NCTD’s) BREEZE through the utilization of communication systems such as radio, telephone and computer equipment. This position is responsible for ensuring the safe, efficient, and continuous operation of bus services. The role involves supervising transit operations, managing schedules, monitoring bus drivers, and responding to incidents and accidents in the field.

This position also dispatches personnel and equipment in response to service requests and to organize and coordinate the activities of field units; maintains records of activities in response to service requests; leads, instructs and directs in areas of safe driving practices, customer service, and schedule maintenance. The Road Supervisor/Dispatcherhas the ability to work independently or with a team to exercise judgment in operational decisions and ensuring compliance with safety standards and service procedures. Distinguishing CharacteristicsThe Road Supervisor/Dispatcherreports to the OperationsManager(s).

This position is distinguished by its focus on both field and office responsibilities, blending hands-on supervision with operational management. The Road Supervisor/Dispatcher is directly involved in the daily operations of transit services, ensuring that buses run smoothly and efficiently while responding to real-time issues such as accidents, incidents, and route changes. This position receives and disseminatesinformation to coach operators and departmentsas necessary. They will document any service disruptions that include route changes, schedules, and bus stop closures that have been affected by construction, detours and/or special events.

Maintain Extra Board and VCB files in accordance with the Collective Bargaining Agreement (CBA). This position requires a high degree of independent decision-making, particularly when it comes to adjusting schedules or routes due to unforeseen circumstances like road closures or detours. Additionally, the role involves a close and continuous interaction with bus operators, providing guidance, support, and performance monitoring to ensure that safety and service standards are met. The combination of fieldwork, operational oversight, and direct interaction with employees sets this role apart from other positions within the organization.

Supervision Received and ExercisedThe Road Supervisor/Dispatcherreports to the Operations Manager(s), with the ability to handle a high degree of independence in day-to-day decision-making. The position requires the supervisor to prioritize tasks, manage bus operations, and address immediate operational issues, while adhering to established policies and procedures. The Road Supervisor/Dispatcher receives guidance and direction on complex or unusual situations but is expected to exercise judgment and resolve most issues autonomously in the field. The position also supervises bus operators, providing direct oversight to ensure adherence to safety protocols, operational procedures, and customer service standards.

This includes monitoring performance, offering assistance as needed, and ensuring that any operational changes are effectively communicated and implemented. Working ConditionsThe Road Supervisor/Dispatcher for Buses typically works in a dynamic environment that includes both office and fieldwork. While much of the role involves monitoring operations from a communication center, the position must also spend time outdoors, responding to incidents, accidents, and operational issues in varying weather conditions. The position often requires working irregular hours, including nights, weekends, and holidays, to ensure continuous transit service.

Frequent exposure to traffic and moving vehicles is an inherent part of the job, especially when managing on-the-road operations and emergencies. Examples of DutiesEssential FunctionsDuties may include, but are not limited to, the following: Coordinates bus operations by receiving and transmitting information using a computer-aided dispatch system multi-channel radio and telephone communications console with Operators, NCTD management, emergency responders, and other agencies. Coordinates and dispatches all bus operator assignments for revenue service, special events, and emergency response. Monitors and supervises operators' work, drive, and spread time.

Maintains and optimizes bus service reliability and on-time performance by implementing failure management strategies which include real time on-street service management and delay mitigation techniques (route diversions), and utilizing any other NCTD resources. Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action. Records pertinent data on incident reports detailing all reported crime activity, accidents, road hazards, mechanical malfunctions, and other miscellaneous operational problems and potential service disruptions.

Directs operators duringspecial events,equipment breakdown and service delays or cancellations; requests assistance from other operators and other NCTD operations support personnel, public emergency services agencies, and the general public. Responds to emergencies involving NCTD personnel, vehicles, or property; determines and communicates required response level by NCTD personnel and other agencies, including police, fire, and emergency medical personnel. Notifies appropriate personnel in case of operator emergencies and disruptions or cancellations of service. Reroutes bus lines and prepares detour notices when necessary, resulting from construction, fire, and police activities, civil emergencies, or other unexpected situations.

Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard, and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as a NCTD representative at city or county emergency operations command centers. Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA). Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons.

Requests various operational reports submitted by operations staff for review and action by management, as appropriate. Assists authorized outside agencies and internal departments with requests for operational information. Operates non-revenue vehicles when patrolling assigned geographical areas to monitor and supervise operators in the performance of their duties. Operates revenue vehicles in the yard, streets, or highways when required. Occasionally operates a bus in revenue service during emergency situationsand/or when daily staffing is insufficient to support operations. Evaluates, diagnoses situations, and determines strategies to provide for safety of buses proceeding on scheduled and unscheduled routes.

Cites operators for rule and standard operating procedure violations. Counsels operators and prepares written documents concerning operators' performanceInvestigates traffic and workplace accidents, incidents, and customer complaints, and prepares necessary reports. Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles. Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding operators' driving performance and/or behavior. Inputs general payroll information into the Computer Assisted Dispatch (CAD) system and verifies accuracy of data/information.

Enforces NCTD policies, rules, and standard operating procedures, municipal, state, and federal rules and regulations pertaining to the legal and safe operation of revenue equipment. Plans, directs, and participates in NCTD operations at special events. Reports and takes action to mitigate hazards, scheduling, and operational problems. Prepares training materials, lesson plans, and schedules. Develops detailed technical training and testing materials. Assists in the training and development of new operators and supervisors; provides on-going training and instruction in areas related to passenger relations, safety, accident prevention, bus maintenance; and keeps records of training provided, course content and attendees.

Helps perform extra board mark-up, shake-up, and operator bidding activities. Gathers reports and operational data by entering division accident statistics and workers' compensation claims used to identify trendsPerforms various administrative assignments. Provides direction to internal and external staff. Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of NCTD customers, employees, and business partners. Other duties as assigned. QualificationsExperience/EducationHigh school diploma or equivalentTwo years of experience in bus operation, fleet dispatching, or closely related fields. Bilingual in English/Spanish preferred One year Coach Operator experience preferred. ?One year of Customer Service experience is preferred.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered. Certificates/LicensesMust have a current and valid California Driver’s license with less than 6 points in the prior 36-month period and no DUIs in the prior 7 years. Must have a CDL B and P2 License with appropriate endorsements. Must be able to obtain and maintain access to Marine Corp Base Camp Pendleton. General RequirementsExcellent communication skills, both verbal and written, to effectively interact with operators, customers, and other stakeholders.

Strong problem-solving and decision-making skills to handle operational disruptions, emergencies, and service changes. Ability to monitor and evaluate performance, provide constructive feedback, and enforce operational procedures. Strong organizational skills, including the ability to manage schedules, reports, and personnel effectively. Ability to handle emergency situations calmly and effectively. Ability to work independently with minimal supervision, exercising judgment in day-to-day operations. Ability to work in a fast-paced, dynamic environment while maintaining attention to detail and operational accuracy.

Supplemental InformationPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions, work with office equipment, and periodic lifting of equipment up to 25 pounds is required. Ability to hear, see and to communicate verbally to exchange information.

Ability to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. May be subject to fumes, odors, dusts, gases, chemicals. Ability to walk, climb, balance, bend, carry, push, reach, sit, and stand. Machines / Tools / EquipmentAbility to operate a personal computer and Microsoft Office Suite programs. Communication devices (two-way radios, mobile phones) and computers with scheduling, dispatching, and reporting software for monitoring operations and managing reports. Application Information:

All applicants must complete and submit an online application at www. gonctd. com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. This is a bargained position represented by the Amalgamated Transit Union Local 1309. Per the union agreement, the starting salary rate will be $30. 77/hour. NCTD is an Equal Opportunity Employer. Retirement: NCTD participates in the CalPERS retirement program with a benefit formula of 1. 5% @ 65 for PEPRA new members.

Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS and the average of your monthly compensation over the past 36 months (36 months average highest hourly pay rate). 457(b) Deferred Compensation Plan: NCTD offers a Voluntary Deferred Compensation Savings Plan through VOYA Financial Services. Employees are eligible to enroll any time after the date of hire. The plan allows you to contribute pre-tax and/or post-tax dollars into selected funds of your choice. The plan also allows you to:

Contribute up to amount specified annually by the IRSCatch-up plan for those 50+ of up to amount specified annually by the IRSIs portable, can be rolled over into another qualified retirement planEmployer match into a 401(a) account (50% up to 8% of employee compensation; Max NCTD contribution of 4%)Medical Insurance: NCTD offers a rich variety of HMO and PPO plans to choose from and contributes towards your monthly medical premiums, if the coverage you select costs more than the amount NCTD contributes, then payroll deductions will be withheld on a pre-tax basis.

Premium rates may vary across bargaining units in accordance with the terms of their respective collective bargaining agreement. Dental Insurance: NCTD offers two different dental plans for employees and their eligible dependents (HMO and PPO) from a reliable dental insurance provider. Human Resources can provide information regarding annual insurance provider and available plans. Both plans are part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums). Vision Insurance: NCTD offers vision services for employees and their eligible dependents through a reliable vision insurance provider. Human Resources can provide information regarding annual insurance provider and available plan.

The plan is part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums). Life Insurance: NCTD cares for its employees and thus provides at no cost to the employee group life insurance in the amount of $50,000 (coverage includes Accidental Death and Dismemberment and Accelerated Death benefits). Additional life insurance is available for you and your eligible dependents at your expense. * Tax reporting is required for any amounts over $50,000, per IRS guidelines. Supplemental life insurance coverage premiums are deducted on a post-tax basis. Long Term Disability Insurance: NCTD offers voluntary Long-Term Disability (LTD) insurance.

You may elect units of $100 up to 60% of your hourly wage to a maximum of $6,000/month. Deductions are post-tax, coverage 24/7, limitations or exclusions, and benefits are payable to age 65 or for two years (whichever is longer). Flexible Spending Account Plan: NCTD offers two core FSA plans and two Commuter plans. Health Care and Dependent Care plans are “Use It OR Lose It” calendar year plans (Jan. 1st – Dec. 31st). The Commuter Transit and Parking plans do not have a “use it or lose it” policy. Plans are as follows: Health Care Spending Account:

May contribute up to amount specified annually by the IRSDependent Care Spending Account: May contribute up to amount specified annually by the IRS (including limitations if married)Commuter Transit Accounts: May contribute up to amount specified annually by the IRSDisability Insurance: Employees contribute to California State Disability Insurance (SDI). The current contribution rate is 1. 1% of earnings and is totally paid by the employee. After the 7-day waiting period, SDI pays a percentage of employee’s salary up to a maximum of $1,540. 00per week, for up to 52 weeks. SDI may be coordinated with Paid Time Off (PTO). Accident Insurance:

NCTD offers voluntary accident insurance. You may elect coverage for you and your dependents for a flat monthly rate. Deductions are post-tax. Critical Illness Insurance: NCTD offers voluntary Critical Illness insurance. You may elect coverage up to $10,000 in increments of $2,500, for you and between $2,500 - $5,000 for your dependents, not to exceed 50% of coverage amount. Deductions are post-tax. Administrative Holidays: 6 recognized paid holidays per year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Vacation: Effective July 1, 2022, vacation rates below will apply. Vacation amounts will be awarded on a bi-weekly basis.

After one (1) year of service – one (1) week / 40 hoursAfter two (2) years of service – two (2) weeks / 80 hoursAfter five (5) years of service – three (3) weeks / 120 hoursAfter ten (10) + years of service – four (4) weeks / 160 hoursPersonal Holidays: Employees will be given personal holidays on their anniversary date based on the following schedule: After one (1) year of service – one (1) personal holidayAfter five (5) years of service – two (2) personal holidaysAfter ten (10) years of service – three (3) personal holidaysSick Leave:

New hire employees will receive twenty-four (24) hours of paid sick leave which shall become available ninety (90) days after date of hire, and in accordance with state law, and on their date of hire every twelve (12) months thereafter. Upon Completion Of One (1) Year Continuous Service, Permanent Regular Full-time Employees Shall Be Granted Paid Sick Leave Relative To Their Anniversary Date Based On The Following Schedule1 year of service: 24 hours of sick leave2 -4 years of service: 32 hours of sick leave5 – 9 years of service: 48 hours of sick leave10+ years of service: 80 hours of sick leaveTransportation Passes:

All NCTD employees receive an identification “PRONTO Card” which can be used to ride the following NCTD/MTS transit services (BREEZE, FLEX, SPRINTER, COASTER, MTS Bus, Trolley) at no charge. Eligible family members also receive a pass for NCTD public transportation at no charge (paratransit excluded). Bereavement Leave: NCTD offers paid bereavement leave. Employee Assistance Plan: The EAP offers assistance in areas such as: Emotional SupportWork/Life BalanceFamily CareFamily Status Change: This allows you to add/drop dependents from current benefit plan elections per IRS “Qualifying Events.

” If a “Qualifying Event” occurs, you MUST contact HR within 30 days of event, (Qualifying Event must relate to the benefit change you are requesting). Please contact Human Resources should you have any questions regarding NCTD Benefits. 01Do you have a high school diploma or equivalent?YesNo02Do you have a minimum two (2) years of experience in bus operations, fleet dispatching or closely related fields?YesNo03If answered "yes" to the previous question, please list out the organization(s), role(s) and length of time in the role(s). If answered "no", please write "n/a". Required Question