Assistant Operations Manager

Job SummaryAre you an experienced operations professional with a background in pensions or finance? We are recruiting on behalf of our client for an Assistant Operations Manager to join a dynamic team in Grand Cayman. This pivotal role supports the Chief Operating Officer in overseeing pension operations, ensuring regulatory compliance, and driving team performance. If you're detail-oriented, analytical, and passionate about leadership, this could be your next career move. Company InformationOur client is a well-established organisation within the financial services industry, specialising in pension administration.

The company prides itself on a collaborative and inclusive culture, where innovation and continuous improvement are encouraged. You’ll be joining a supportive operations team that values professional development, teamwork, and delivering exceptional service to clients.

Responsibilities and DutiesOversee pension plan administration, ensuring accuracy and compliance with regulationsMonitor and analyse operational data to improve processing times and customer satisfactionLead and mentor junior administrators, fostering a collaborative team environmentPrepare and submit reports to regulatory bodiesEnsure service level agreements and performance standards are consistently metAct as a senior point of reference for technical and complex casesSupport educational training sessions for employers and membersAssist with external audits and perform general administrative tasks as neededQualifications and SkillsBachelor’s degree, preferably in Accounting or FinanceMinimum of 4 years’ experience in pensions or financial servicesProven experience managing a team or direct reportsStrong proficiency in Microsoft Office, especially ExcelExcellent organisational and analytical skillsHigh attention to detail and ability to work in a fast-paced environmentStrong interpersonal skills with a confident and engaging communication styleKnowledge of anti-money laundering regulationsBenefits and PerksCompetitive salary based on experience and qualificationsParticipation in a generous company bonus scheme (post-probation)Comprehensive benefits packageSupportive and collaborative team cultureChance to make a meaningful impact in a growing organisation