NSS2025106 Grade V ICT Technical Support Analyst

About UsThe National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.Our programmes focus on looking for early signs of disease in healthy people, so that we can:detect health issues earlyhelp prevent diseaseensure that anyone who does develop the disease being screened for has the best chance of early, more effective treatmentreduce people’s risk of developing a disease or its complicationssupport people in makinginformed decisions about their healthChoose Screening: Together we can make a difference is the National Screening Service 5-year Strategic Plan outlining our strategic priorities and goals for the years 2023-2027.Our mission: We deliver population screening programmes that help prevent, reduce the risk of, and assist the recognition of, disease in Ireland.Our vision: To work together to save lives and improve people’s health through populationscreening.The position of ICT Technical Support Analyst encompasses both managerial and administrative responsibilities which include the following:Management of Operational support to BreastCheck includingPC SupportNetwork SupportEmail SupportDevelopment and on-going maintenance of Helpdesk reports and queries, including Business Objects and SSRS. Ensure that agreed Service Levels and KPI’s are met. Development of required documentation to support technical environment. Provide knowledge transfer across the Technical Team and to others as required. Other duties as deemed appropriate by ICT Manager. AdministrationEnsure line management is kept informed of issues. Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer ServicePromote and maintain a customer focused environment by ensuring service-users are treated with dignity and respectSeek feedback from service users/customers and implement change to incorporate same, in agreement with line managerStandards, policies, procedures & legislationMaintain own knowledge of relevant HSE and NSS policies, procedures, guidelines and practices to perform the role effectively and to ensure current work standards are met by own teamMaintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc. Pursue continuous professional development in order to develop management expertise and professional knowledgeAdequately identifies, assesses, manages and monitors risk within their area of responsibility. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.