Company DescriptionNumur offers a flexible loan service allowing customers to access up to 2 million togrog at any time and repay it on a scheduled basis. The service is known for its convenience and reliability in helping clients manage their financial needs effectively. Role DescriptionThe Customer Experience Manager ensures a seamless and positive end-to-end customer journey. This role oversees customer service standards, implements Voice of Customer programs, and drives initiatives that improve satisfaction, retention, and loyalty. Acting as a bridge across departments, the manager promotes a customer-centric culture and leverages technology to deliver consistent, high-quality experiences.
QualificationsBachelor’s degree in Business, Marketing, or related field. 5+ years’ experience in CX, Customer Success, or Service Management. Strong knowledge of CX frameworks, service standards, and KPIs. Skilled in analytics, communication, and cross-functional collaboration.
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