Observatory Ambassador - One World Observatory

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!THE ROLE The Observatory Ambassador is a dynamic, guest-facing role dedicated to creating memorable experiences for all visitors. Focused on the overall guest journey, this position ensures that local, national, and international guests connect meaningfully with the Observatory’s offerings. Ambassadors play an integral role in delivering a welcoming, informative, and engaging environment that enhances every guest’s visit.Essential FunctionsGreet guests as they enter assigned areasEnsure the safety of our guests while on tour or in assigned areasProvide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experienceRetain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiriesPerform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presencePerform other duties as necessary or as required by managementQualificationsMinimum of one year experience hosting in attractions, entertainment, or hospitality environmentMulti-lingual and sign language capabilities preferredEnergetic and outgoing personalitySufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of timeAbility to engage guests and work in a busy, highly interactive environmentAbility to always demonstrate a high level of professionalism and customer serviceAbility to memorize historical and technical informationAbility to stand for extended periods of timeAbility to lift and transport items weighing 10-20 pounds (occasionally 30)Ability to work non-traditional hours (nights, weekends & holidays as necessary)Compensation$21/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) planWORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.