Responsibilities: Process customers’ online application for onboarding SME customers according to bank guidelines. Perform data entry and data verification for onboarding applications. Make outbound calls to obtain additional information from customer. Handling customer and internal stakeholders’ enquiries. Ensure adherence to the bank policies, regulatory risks and compliance matters. Support digital initiatives. To liaise with various stakeholders (i. e. Sales personnel, Compliance officers, etc. ) regarding relevant daily job functions. Any other assignments that may be assigned from time to time. Requirements: Preferably with at least 3 years of operational support/call centre/ customer service experience in banking industry.
Good communication and negotiation skills. Proficient in English, Malay, and/or Chinese language; additional languages will be an added advantage. Familiar with Microsoft Excel, Word, PowerPoint, Access etc. Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills and team oriented. Able to manage administrative duties, ad-hoc assignment and any duties that may be assigned from time to time. Able to work independently, self-driven with minimum supervision. Result oriented, great sense of responsibility and team player. High integrity and practices OCBC core values. Committed to service excellence and quality in area of work.
Fresh graduates are encouraged to apply
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