Officer, Communications & Operations (Nairobi)

About CIVICCenter for Civilians in Conflict (CIVIC) is an international non-governmental organization (INGO) with offices around the world working to improve protection for civilians caught in conflict zones. CIVIC envisions a world in which no civilian is harmed in conflict. Our mission is to support communities affected by conflict in their quest for protection and strengthen the resolve and capacity of armed actors to prevent and respond to civilian harm. We are advocates who believe that no civilian caught in conflict should be ignored, and advisors who provide practical solutions to preventing and responding to civilian harm. Learn more at civiliansinconflict.org.About The PositionThe Officer, Communications & Operations supports the implementation of the organization’s communications strategy by coordinating content production, managing internal processes, maintaining documentation, and ensuring smooth collaboration with service providers. This position bridges creative communications work with operational and administrative efficiency, ensures the website is regularly updated, supports the annual reporting process, and manages external consultant relationships.Location: Nairobi, KenyaDuration: 12 months, renewableReports to: Director of CommunicationsWork ModalityClose collaboration with IT/web maintenance teams to ensure timely content updates, site functionality, and compliance with technical guidelines.Coordinate with consultants for all communication products and deliverables (report design, visual production, content presentations, etc.)Key ResponsibilitiesCommunications SupportAssist in drafting, editing, and publishing content across channels (website, newsletters, social media).Ensure regular content publication on the website, coordinating closely with IT/web maintenance teams for technical support and updates.Support campaign planning and internal communications initiatives.Coordinate production of visual and multimedia assets with designers or agencies.Annual Report SupportCollect data and information from internal teams for the annual report.Lead the editing and drafting process to ensure clarity and alignment with organizational messaging.Oversee the design phase in collaboration with external consultants, ensuring timely delivery and quality presentation.Knowledge ManagementMaintain the communications drive, shared folders, and databases.Document processes, templates, and style guides.Support onboarding of new communications staff or contributors.Keep a roster/database of consultants for design, translation, and other communications support services.Organize capacity building or selected CIVIC staff in communications.Operations & CoordinationLiaise with external service providers (designers, translators, consultants).Track deliverables, invoices, and contracts.Support logistical arrangements for events and communications projects.Administrative SupportManage communications calendars, mailing lists, and reporting timelines.Prepare briefings, dashboards, and updates for internal reporting.Skills & QualificationsBachelor’s degree in communications, international relations, or related field.At least 5 years of relevant experience, ideally in a non-profit or NGO context.Strong organizational, writing, and coordination skills.Proficiency with CMS, basic design tools (Canva, Adobe Express), and collaboration platforms (SharePoint, Asana, etc.).Fluency in English; additional languages are an asset.CompetenciesDetail-oriented and proactive.Collaborative and solution-focused.Able to manage multiple priorities in a fast-paced environment.Additional DetailsApplication deadline: November 20, 2025Position is contingent upon the availability of funding.Due to the high volume of applications, only candidates selected for an interview will be contacted.CIVIC seeks to recruit, develop, and retain the most talented people from a diverse candidate pool in the belief that employees from diverse backgrounds are critical to achieving our goals. We strongly encourage applications from persons with diverse backgrounds and experiences.CIVIC is not able to sponsor employees at this point, therefore, please ensure that you can legally work in this location when applying.Note to Recruiters and Placement Agencies: CIVIC does not accept unsolicited agency resumes. CIVIC does not pay placement fees for candidates submitted by any agency other than its approved partners.