Officer, Operations Support

Job SummaryResponsible for the end-to-end processing of new business and customer service transactions which includes new application creation, policy servicing transactions, correspondence letter preparation, receipts and policy contract issuance and meeting Company’s policies and procedures and turnaround times.ResponsibilitiesProvide quality, prompt service to customers and business partners within set service standardsEnsure application forms and other related documents submitted are in accordance with the Company’s requirements and captured in systems accurately.Work closely with different departments to support the effective processing of new business submissions and customer transactions.Perform KYC/AML and Due Diligence Review on new business submissions and transactions in adherence with Compliance requirements.Assist and provide well documented case management notes in accordance with Compliance’s policies and regulations.Review policy ownership based on structure for new business casesPrepare and co-ordinate the issuance of new business processing letters such as offer letters, First Day Cash Value letter, policy contract, closing letters and other correspondences.Perform system UAT as required and communicate changes to the team.Identify and co-ordinate the implementation of process improvements.Handle special projects and other related assignments as delegated.RequirementsDegree or equivalent2-3 years solid insurance processing experience preferably in the (High Net Worth) Insurance SectorFamiliar with insurance policies, term and Universal life in particularProficiency in MS Office, Excel, Word, PowerPointGood analytical and problem solving skillsHave good organization skills and attention to detail.Possess good verbal and written communication skillsGood interpersonal skills, team playerAble to work independently and work under pressureCustomer-centric mindsetInterested candidates are invited to submit the application online with detailed resume stating educational background, working experience, current and expected salaries, and contact number.Personal data collected will be used for recruitment purposes.Personal data of unsuccessful applicants may be retained up to two years only.Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment lifecycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination. No one will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.