OIEC - Field Office Administrative Assistant (Admin Asst III) - Statewide

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053638You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionDo you have a passion for public service and enjoy making a difference? Donand#8217;t miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if youand#8217;re looking for a rewarding career in public service.Youand#8217;ll love the Benefits of Working at OIEC:96 hours of accrued vacation a year96 hours of accrued sick leave a year20+ holidays every yearCareer advancement opportunitiesFree parkingFree comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)OIEC is the state agency that helps injured employees with their Texas workersand#8217; compensation claims. The agency assists, educates, and advocates on their behalf.and#8239;and#8239;OIEC provides services in 20 offices across the state.and#8239;and#8239;Agency services include advocacy, customer service, and dispute assistance through OIECand#8217;s Ombudsman Program.OIEC - Field Office Administrative Assistant (Admin Asst III) and#8211; StatewideThe field office administrative assistant performs complex administrative and technical support for the Regional Manager. The office consists of ombudsmen and customer support staff. May act as regional customer support specialist (CSS). We are looking for someone who is a stellar, self-starter who knows how to prioritize and organize work and see projects through to completion. Must be positive, detail oriented, impartial and maintain confidentiality. Works under general supervision with moderate latitude for the use of initiative and independent judgment.Preferred Locations: Houston East, Beaumont, Lufkin or TylerThis position:Acts as point of contact for travel for the officeAssists with the leave accounting system (CAPPS)Maintains the office(s) and regional managerand#8217;s calendar (Outlook and Compass)Ensures office coverageMonitors DTS (dispute tracking spreadsheet)Coordinates team buildingOrders and maintains office inventory and suppliesOversees records retention for the officeDevelops and maintains filing systemsProvides internal communication to office staffProvides back-up on the scheduling function and back-up to monitoring the queueMay perform CSS duties: assists injured employees; provides preliminary information and general assistance; documents all customer contact; reviews/logs receipt of forms, incoming mail and faxes; attempts to resolve claim disputes; refers unresolved disputes to appropriate staff; assists with contacting appropriate licensing boards for complaints against health care providers; prepares correspondence letters, memorandums, claim folders and reports for the ombudsmen; and schedules hearings and meetings for ombudsmen and maintains a docket calendar.Qualifications: Graduation from high school or equivalentEighteen months full-time experience in an office setting performing administrative workPreferences for this position include:Three years administrative assistance experienceCollege educationWorkersand#8217; compensation experienceBilingual in English and Spanish language skills (oral and written) This position requires demonstrated knowledge of:Microsoft Word and OutlookThis position requires demonstrated skill in:Attention to detailHandling and solving problemsRecords maintenance principles and practicesUse of correct grammar, punctuation, and spellingThis position requires the demonstrated ability to:Maintain confidentialityRemain impartial in the officeMultitask and meet deadlinesEstablish and maintain effective working relationships with a variety of individuals and groupsCommunicate effectively both ver ally and in writing with all levels of employees and the public Pursuant to the Governorand#8217;s Executive Order GA-48, candidates having any connection or continuous connections to any governmental entity or political apparatus of a country listed in15 C.F.R. and#167;791.4 may be subject to a heightened security background check depending on other factors. How to apply Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC): OIEC LINK All applications must contain complete job histories, including job title, dates of employment, name of employer, managerand#8217;s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not take the place of this required information. Submitted through Work in TexasWork in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link or copy and paste it into your browser: CAPPS TALEO Career Section Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov. Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job. Employment Preferences Former Foster Youth PreferenceAn individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individualand#8217;s 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Govand#8217;t Code, Section 672.002. Military employment preferenceSenate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.In order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable: Veteran: DD Form 214Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentationOrphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentationSpouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active duty military ordersSpouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents. For help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.com Applicable Military Occupational Specialty (MOS) codes ar