Online Store Advisor with Swedish and English

You are an enthusiastic and adventurous person? Are you ready for new challenges?If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!Responsibilities:Provide best-in-class Customer Support to all customers via phone, email, and chatTroubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolveFollow company procedures, processes, and best practices to effectively manage customer casesAggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfactionReport, profile, and when possible, diagnose new product issuesDetermine severity, frequency, and possible workaroundsRequirements:1 or more years working directly with customers to resolve customer / technical issuesFluency in SwedishExcellent English language skillsComfortable troubleshooting problems with customers over the phone and via emailExcellent communication and collaboration skillsAble to work independently and multi-task effectively in a fast-paced environmentFamiliarity with support-ticketing systemsExperience serving enterprise-level customers is a plusWe offer:Fully paid trainingStable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.