Operation Director - Contract Logistics

Position Summary Seeking an exceptionally dynamic and experienced Operations Director for Contract Logistics division. The primary focus of this role is to expand Contract Logistics presence throughout GREC. This role is responsible for the strategic direction and daily execution of our contract logistics operations, ensuring the highest levels of client satisfaction and retention. By optimizing resources and processes, the Director will secure operational excellence, manage the P&L, and contribute to the account's profitable growth. Key Accountabilities Strategic Operational Leadership & P&L Management: Provide overall strategic direction for the contract logistics operations. Be fully accountable for the Profit & Loss (P&L) of the business unit, driving profitability through effective budget management, cost control, and revenue growth initiatives. Client Relationship & internal / external KPI Fulfilment: Serve as the primary point of escalation for key clients, ensuring high levels of satisfaction and strategic partnership. Guarantee that all services delivered meet or exceed the agreed-upon SLA (Service Level Agreement) and KPI (Key Performance Indicator) targets outlined in client contracts. Talent Leadership & Team Development: Lead, mentor, and develop a high-performing operations management team. Foster a culture of continuous improvement, safety, and accountability. Be responsible for talent retention, succession planning, and building operational capabilities across the organization. Quality operation commitment & improvements execution : Execute & deliver operational excellence across all warehouses and distribution centers by implementing Lean, Six Sigma, or other continuous improvement methodologies. Optimize processes for warehousing, transportation, and value-added services to enhance efficiency, quality, and scalability. Cross-Functional Collaboration & Synergy: Orchestrate seamless collaboration across Sales, Commercial, Finance, and HR departments. Develop unified business plans, integrate new business smoothly, and align operational resources with strategic company objectives Supply Chain Risk Management & Innovation: Proactively identify, assess, and mitigate operational and security risks. Develop robust business continuity plans and champion the adoption of innovative solutions in automation and digitalization to enhance supply chain resilience and competitive advantage. BCP implementation: To ensure operation continuity by foreseeing the risks and having a plan to be executed is one of required competencesQualifications & Experience A minimum of 10-12 years of professional experience in contract logistics, third-party logistics (3PL), supply chain management, or related industriesIncluding at least 5-7 years in a senior operations management role (such as Operations Director or Senior Operations Manager) with overall responsibility for the operations of multiple warehouses or logistics centersFamiliarity with the Contract Logistics sector in China and knowledge of local regulations and market dynamics is essentialDeep understanding of contract logistics, supply chain management, warehousing and distribution, and transportation managementDemonstrated proven ability to lead and motivate a team, manage conflicts, and make strategic decisionsStrong problem-solving abilities and analytical skills to manage operational issues, logistical challenges, and business strategyExcellent written and verbal communication skills in English, with the ability to liaise with different stakeholders, including customers, staff, and senior management EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies. About DP World DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door. In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world. WE MAKE TRADE FLOW Disclaimer: There may be fraudulent job offers and recruitment schemes on social media and job boards or communicated by unsolicited emails. DP World will never request any payment or sensitive financial information from job applicants. To explore genuine career opportunities with DP World, please apply only through our official careers page or trusted platforms like LinkedIn, where we are a verified employer.