Operation Manager

该职位来源于猎聘 Mission/Purpose of the Job: Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. He/she is responsible for ensuring safety and environmental compliance are met in support of company policy and programs.The incumbent of this job operates as part of the STC management team.Must interface with all levels within the STC operational environment.Main ResponsibilitiesOversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports.Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventory.Manages and drives all customer issues to closure or initiates support when required.Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily work load, dealing with day to day employee issues, and interface with the service team leaders.Oversees operational expense budgets within agreed upon targets.Evaluates assigned staff skills, develops and deploys employee development programs.Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff.Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.Develops and implement adequate and visible measures that are linked to continuous improvement.Champion VTPS guidelines and principles. Skills / Knowledge / Experience  A university degree/HND level qualification (or local equivalent) in an engineering discipline or business.  Minimum of 5 years of experience in technical product Manufacturing/Re-Manufacturing Operations/Management  Strong communication skills, organizational awareness and impact and influencing skills area prerequisite.  Proven experience of change management, teamwork, active listening, communication, collaboration and empathy essential. Resource management and development desirable.  Understanding of basic manufacturing financial concepts (i.e. Efficiency and Overhead Variance, etc.) Knowledge of vacuum technology and service experience is highly desirable.  Accuracy and attention to detail is a must.  Proficient in Microsoft Office suite, orientation in modern IT structures and processes. SAP, MS Project highly desirable. Proficient in English – written and speaking.