Operational Improvement Manager

Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionWhat you will do:Provide the link between Technology & Innovation (T&I) UK&I functions regarding key improvement activitiesReview, determine and be accountable for End-to-End Operational Readiness on identified improvementsEstablish strong affiliations and maintain a 'trusted advisor' relationship with T&I function Senior ManagementAct as the 'Voice of IT Service Management' for all improvement activityProactively engage and inform internal delivery stakeholders as 'one team' ensuring seamless delivery of services to the client(s) during and immediately following transitionAct as the 'Voice of the Customer' for improvement activities by advising and influencing at all levels regarding the delivery, availability and functionality of services and systemsIdentify Risks and Issues for the operational areas of T&I which are identified or manifest themselves during transition activities, ensuring any new items and associated actions are logged onto the relevant internal risk registers. Ensure that risk and issues are reported accordingly to the relevant senior management, and they are kept fully informed of their status, when applicableSuccessfully lead, manage, and influence activities within a matrix managed environment when escalation is required. Ensure all escalations are valid / justified and that the correct channels have been followed prior to the required escalation.You will be reporting to Operational Resilience & Security DirectorQualificationsWhat you will bring:5+ years of experience in Process improvement managementFluency in English, both written and verbalA logical and inquisitive mind, focused on solving/improving business processesBusiness process improvement (BPRE)Business risk management (BURM)Information assurance (INAS)Information content publishing (ICPM)Continuity management (COPL)Additional InformationWhat you will get:Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.Opportunity for flexible working hours and home office.Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.This is a hybrid remote/in-office role.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereExperian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here