REMOTE in Bulgaria - Customer Care Specialist with Portuguese & English

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Bulgaria included. You will be signing the contract directly with the Bulgarian employer.Remote work within BulgariaEasy online recruitment processAbout the project:Are you looking for a role where the work you do genuinely impacts people’s wellbeing? Join the Customer Care team supporting a well-known global healthcare brand. If you’re a compassionate communicator with strong Portuguese and English skills, this could be the opportunity for you.What the role involves:In this position, you will be one of the primary points of contact for consumers seeking support, information, or guidance. You may handle questions, manage concerns, or interact through social channels—always aiming to deliver clear, friendly, and reliable assistance.Your responsibilities will include:Listening carefully to understand consumer needs and providing accurate guidanceOffering extra care and discretion when handling sensitive situationsDeveloping a solid understanding of the product range and consumer expectationsContributing ideas, feedback, and solutions to help improve our service quality and team processesWhat we’re looking for:Portuguese language at minimum C2 levelEnglish level minimum B2Willingness to work remotely in Bulgaria - you have to be based thereStrong emotional awareness and the ability to support people with empathyConfident communication skills and a patient, attentive approachPrevious experience in a customer service environment is a plusSolid computer and typing abilities, including familiarity with MS OfficeGood organizational skills, sound judgement, and analytical thinkingPositive attitude and readiness to collaborateCompleted secondary educationWhat we offer:Full-time employment with rotating shifts: 11:00–20:00, 13:00–22:00, or 16:00–01:00, Monday to FridaySalary: 3300 BGN gross per month + monthly performance bonusesRemote work within BulgariaFully paid onboarding and initial trainingOngoing learning opportunities through internal development programsCareer progression supportWellbeing initiatives and health programsAdditional benefits including health and life insurance, sports card, transport allowance, paid leave for education, bonuses for key life events, company discounts, team events, and moreNote: EU citizenship or full working rights are required!!Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.