Polish Speaking Player Support Specialist for Riot Games in Sofia, Bulgaria

Mercier Consultancy MD is excited to present a fantastic opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This is a great chance for individuals who are passionate about gaming and eager to help fellow players enhance their gaming experience. In this role, you will provide top-tier support to Polish-speaking players, addressing their various inquiries and ensuring they receive the best assistance possible.Key ResponsibilitiesDeliver high-quality support to Polish-speaking players through multiple communication channels, including ticketing systems and live chatAssist players with inquiries related to game mechanics, account management, and technical issuesResolve player concerns efficiently to enhance satisfaction and loyaltyMaintain accurate documentation of player interactions and feedback to support continuous improvementCollaborate with game developers and community teams to relay player insights and concernsStay informed about new game features, updates, and best practices in customer supportRequirementsFluency in Polish (oral and written) is essential; proficiency in English is a plusPrevious experience in customer or player support roles, ideally in the gaming industry, is preferredStrong understanding of gaming culture and knowledge of Riot Games' titles is beneficialExcellent communication and interpersonal skills with a focus on delivering outstanding customer serviceAbility to troubleshoot technical issues and provide clear, effective solutions to playersStrong organizational skills and the ability to manage multiple inquiries simultaneouslyWillingness to work in Sofia, Bulgaria, with relocation support providedBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusMonthly Accommodation BonusFully Paid TrainingHealth InsuranceAnd Much More ..