Operations Administrator

Company DescriptionTo access in BSL please use the following link: https://www.youtube.com/watch?v=aegLVjg-f08&feature=youtu.beJoin Our Growing Team at Sign Solutions!Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!About Us: Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non-spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face-to-face and remotely.Our Innovative Services:InterpretersLive!: Our cutting-edge video relay interpreting service offers British Sign Language interpreters on demand, accessible via desktop or tablet. This service ensures D/deaf employees can participate in meetings and make phone calls with hearing customers and colleagues. Website Accessibility: Our InterpretersLive! service also helps organizations become accessible to D/deaf people through a link on their website allowing them to instantly connect , enhancing their accessibility rating and allowing D/deaf people to communicate via a real-time online BSL interpreter. Training and Qualifications: Our training centre offers qualifications in BSL and CPD for British Sign Language interpreters. We also provide Deaf awareness training, available onsite or via e-learning. Translation Services: We make videos and documents accessible to D/deaf people by translating them into BSL, offering a cost-effective and efficient translation service. Our Mission: To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other.Sign Solutions is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to hold or undertake an enhanced DBS check for this role.Job DescriptionTo access the advert in BSL please use the following link: https://vimeo.com/1082140221/c6495a0dac?We are looking for a dedicated and organised individual to provide strong administrative support for our InterpretersLive! on-demand video interpreting service. Working closely with our InterpretersLive! liaising with both hearing and D/deaf clients.Main Duties & Responsibilities:Full time role. Work from home Monday and Friday and office based in Redditch, Worcestershire, Thursday - Wednesday, 8.30am-5pm. Provide full operational support for our InterpretersLive! service and client implementation for sales teamCustomer and Interpreter supportTechnical support for clientsOnboard and maintain language service professional supply chainReporting of management information dataManage, arrange and coordinate training requestsQualificationsEssential skills/qualifications/experience:British Sign Language skills are preferred but not essentialExcellent attention to detail and time management skillsGood knowledge of IT and windows based applicationsProactiveDemonstrates leadership and management skillsAdditional InformationWhat's In It For You?Salary £24,57020-25 days holiday plus bank holidays (Full Time Equivalent)Pension schemeTraining and CPDDBS RenewalRelocation packages availableAttendance bonus schemeHealth and Wellbeing schemesWellbeing AccreditationsPolicies to include Mental Health, Menopause and moreEmployee Assistance Programme / Cash PlanAccess to discounts from hundreds of leading retailersAccess to mental health specialist supportBirthday celebrations/giftsTeam eventsOccupational Sick Pay (OSP) and (SSP)Flexible contracts availableWork for an established company with 25 years in the industrySupportive and flexible employerDisability Confident LeaderReal Living Wage EmployerAnd more!