Operations Assistant

Akkodis is seeking Operations Clerk-II for a 4 Months Contract - RemoteRate Range: $17.00 P/HR - $20.00 P/HR; The rate may be negotiable based on experience, education, geographic location, and other factors.Job Summary:A leading technology company in the logistics and delivery space is launching a new pilot program and is seeking Live Operations Specialists to join a small, high-impact team.In this role, you will be responsible for driving error-free delivery performance, managing real-time operations, and supporting both merchants and delivery partners with empathy and precision. This is a fast-paced, cross-functional environment where problem-solving and communication are key.About the RoleJoin a small, high-impact team focused on achieving 0% delivery error rate.Role centers on Live Operations, including proactive outreach to delivery drivers and merchants.Success requires strong communication, troubleshooting, organizational skills, and a growth mindset.Logistics & Schedule100% remote and time-zone flexible (between ET and PST).Requires availability between 7:00 AM EST – 12:30 AM EST, Monday through Sunday.Evening and weekend shifts are part of the rotating schedule.Exact schedule will be finalized upon hiring, with reasonable adjustments for your time zone.What You’ll DoAddress merchant and dasher issues with empathy and urgency via phone, SMS, and email.Proactively identify potential failures and implement mitigation strategies.Execute workflows to meet exceptional SLAs.Spot trends and share insights with broader teams to improve processes.Build deep expertise in brand’s products, systems, and tools.Be part of a collaborative, service-driven team supporting a vital tech platform.We’re Excited About You Because…You bring a multi-faceted background and can multi-task in dynamic environments (not a call center role).You hold a Bachelor’s degree or equivalent work experience.You have 2+ years in fast-paced customer service—ideally in tech, hospitality, or healthcare.You’re fluent in English with strong technical fluency (typing speed? 40 WPM).You’re tech-savvy, especially with Google Sheets.Bonus Points For…Familiarity with G-Suite, Slack, Atlassian, and Salesforce.If you are interested in this Operations Clerk-II position,then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact at Raja.Sekhar@akkodisgroup.comEqual Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance