Operations Associate

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionMarken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.Main PurposePrimary function is to support both the import and export processes. Import: Gather the information required to retrieve and deliver all shipments within the requested transit time. Communication with all Departments to track shipments. Check and ensure all shipments have been delivered on time and report discrepancies. Provide notification of delivery internally and to Marken overseas offices. Ensure the correct job process flow is maintained and job files are closed accordingly for record purposes. Filing and Administration within the department. Data entry using in-house systems. Export: Coordination with all stakeholders involved to ensure smooth export process. Prepare export paperwork and send prealerts to foreign Marken Branches and agentsMain Duties And ResponsibilitiesEnsure adherence of operational tasks to global processes and procedures.Ensure that all shipments recovered are received through webscan at time of arrival and checked against the manifest- confirm correct pieces and weightReplenish shipments as required based on temperature requirements and record accordingly in the systemManage Maestro transportation system for monitoring both import and export shipments and update milestones accordinglyProactive monitoring of both import and export shipments, ongoing pick ups and deliveries.Manage the import process with the Marken appointed broker. Prepare the set of import paperwork.Review shipments received at the warehouse and ensure they are handled correctly based on temperature, delivery date and special handling instructionsDaily monitoring of the operations mailbox: Manage requests, inquiries and Issues. Distribute request, inquiries and issues within the team and/escalate to line managerCreate prealerts to other Marken branches and agents based on location- ensure all pieces are scanned out and manifested.Assist to the proper preparation of temperature controlled packaging.Create flight plans for shipments and ensure flight plans are correctly entered into transportation management systemPrepare for export paperwork and coordinate the exports with all stakeholders involved: Airlines, handling agents, broker, foreign Marken offices and agents.Manage deviations and perform related investigationsMonitor and manage daily operational KPI’s (POB, POD, OTP,…)Reporting of issues to line managementManaging On Hold and ‘Not OK to Send’ shipments according to proceduresComplete GxP documentation logs 18. Support the team in continuous improvement projectsDo coordination between operations and dispatch/transportAssist in the dispatch and tendering of shipments to airlines as well as the recoveryKeep warehouse clean and organizedResponsible for reviewing appropriate documentation, labeling and markings as included with each shipmentCommunicate with other Marken Offices and Overseas agents.Tracking arrivals / departures and trace domestic deliveries.Monitor the return of hard copy Proof of delivery and filing.Confirm all Proof of Delivery have been entered into Maestro and provide the delivery information to the Customer Services and Marken Overseas OfficeResponsible for performing other duties as required helping the Operations Team complete daily tasks.General Telephone and email communicationMS office: Word/Excel/PowerpointWork with: Customer Services, Transport, Exports, Imports, Marken Offices and Agents.To always adhere to all company Policies.To undertake any other reasonable duties at the request of the Line Manager or Branch Manager.Employee TypePermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.