Operations Consultant (Fixed-Term Contract)

Job Description,To play a key role in delivering intermediary services, including administrative and marketing support, across the Life Operations business. This role is focused on creating a client experience that is seamless, personalised, and tailored to individual needs—making every interaction feel effortless and bespoke., Requirements,EducationA 3-year tertiary qualification (Degree/Btech) with a relevant business orientation Experience2+ working experience in call centre AND back office processing (preferred) Experience in the client service environment (preferred)Knowledge And SkillsDemonstrates high levels of self-motivation and initiative, with strong interpersonal and communication abilitiesProven relationship management capabilitiesSolid business acumen and commercial awarenessEffective written and verbal communication skillsA proactive, solutions-oriented mindset with a willingness to challenge conventional approachesUnderstanding of customer experience principles and techniquesFamiliarity with financial services institutions (preferred)Working knowledge of FAIS and FICA regulations (preferred)CompetenciesResilient and able to perform effectively under pressureDemonstrates high levels of accuracy and attention to detail across all work typesStrong organisational skills with the ability to prioritise tasks effectivelyCollaborative team player who contributes positively to group dynamicsActs with integrity and consistently upholds the principles of treating customers fairly, aligned with the client experience philosophyProactive and forward-thinking approach to problem-solvingDeeply client-centric, with a commitment to delivering exceptional serviceDriven to achieve results and meet performance objectives, Duties and Responsibilities,Provide administrative and marketing support across various client segmentsOffer information and guidance in alignment with legislative and regulatory requirementsDeliver exceptional telephonic support and assist clients with online navigation, adhering to client service principlesInitiate and manage outreach to clients and potential leads to build relationships and drive business growthDevelop and manage daily business operations, including processes, systems, and projects for efficiencyEstablish internal controls, support system testing, and ensure smooth operational workflowsIdentify, research, and resolve client complaints; escalate complex issues to supervisors when necessaryAccurately document client interactions, maintain call logs, and prepare reportsIdentify and recommend improvements to streamline and simplify operational processesBuild and maintain strong relationships with internal and external stakeholders to support service delivery