Operations Coordinator – Montego Bay

Join a Team That Turns Complexity into CoordinationEvery successful contact center runs on hundreds of moving parts — and someone who ensures they all work together seamlessly. That someone could be you.We’re looking for an Operations Coordinator who thrives in fast-paced environments, keeps track of details others miss, and helps ensure smooth execution across departments. This is your opportunity to learn the business from the ground up, contribute meaningfully to major program launches, and grow into project management and operational leadership roles within Etech.What You’ll DoCoordinate new program launches across facilities, technology, staffing, and operations.Manage vendor relationships and ensure deliverables are met on time.Track project milestones, maintain documentation, and ensure stakeholder visibility.Act as the coordination link between clients, operations, IT, HR, and facilities.Create structure through tracking tools, checklists, and accountability systems.Support hiring coordination, training logistics, and launch readiness activities.Troubleshoot operational challenges that don’t fit neatly into anyone else’s role.Take ownership of independent projects as you gain experience and confidence.Your Path ForwardYou’ll start by mastering the fundamentals of contact center operations. Once you’ve proven your ability to coordinate across multiple functions, you’ll have the chance to grow into Project Management and Program Implementation roles.We invest in developing our people — and this role is designed to help you build a long-term career, not just fill a short-term position.What We’re Looking ForMinimum 3 years of BPO experience.Minimum 1 year of leadership or coordination experience.Excellent organizational, problem-solving, and communication skills.Comfortable working in fast-paced environments with shifting priorities.Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).Must be based in Montego Bay or willing to relocate.Must be available for full-time, on-site work.Why EtechAt Etech, we believe in developing people first. You’ll gain hands-on experience in project coordination, learn directly from experienced leaders, and play a vital role in programs that impact global operations.