Operations Coordinator

Who Are Us?Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace. Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we invite you to apply.To learn more about our company, please visit our website: https://www.ultimamarkets.com.Job Description:1. Sales Administrative & Operational SupportAssist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalate inquiries to the Backend Operations Team for further investigation when needed.Assist in maintaining and updating the client database, ensuring timely and accurate data entry.2. Knowledge Management & Process ImprovementAssist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.Assist in preparing performance reports related to sales support operations for management review, when necessary.Research and suggest ideas to improve team efficiency, when required.3. Cross-Department CoordinationCoordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.Assist other teams by relaying system/account-related requests to the Backend Operations Team for timely resolution.Job Requirements:Minimum 1 year of working experience in backend operations, preferably within the fintech industry.Excellent proficiency in both verbal and written Chinese and English, with the ability to communicate clearly in a fast-paced, cross-border working environmentBasic knowledge of forex systems and products is highly desirable.Familiarity with tools such as Microsoft Office, CRM platforms, Jira, and other relevant ticketing or workflow management systems is preferable.Strong willingness to learn, with good coordination, time management, and problem-solving skills.Attention to detail, accuracy, and accountability when handling client or transactional data.Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.