Operations & Customer Service Specialist (E-commerce)

Join a fast-growing e-commerce business managing multiple brands. As Operations & Customer Service Specialist, you’ll be the operational backbone—ensuring seamless day-to-day execution while delivering exceptional bilingual support.Key ResponsibilitiesEnd-to-End Operations Management Oversee daily workflows across brands, including inventory, order fulfillment, and supplier coordination. Act as the central hub between logistics partners, suppliers, internal teams, and customers.Bilingual Customer Support (Arabic & English) Provide responsive, empathetic support via chat, email, and phone. Resolve inquiries, returns, and escalations with speed and cultural sensitivity.Availability & Responsiveness Be online and proactive throughout the business day (flexible hours to cover peak periods). Anticipate issues and implement preventive solutions.Automation & Process Optimization Design, implement, and maintain automated workflows to reduce manual tasks and errors. Leverage tools to streamline operations and improve customer experience.Ownership & Problem-Solving Take full accountability for operational KPIs (e.g., order accuracy, response time, CSAT). Communicate transparently with stakeholders and drive continuous improvement.What We’re Looking ForLanguages: Fluent in Arabic & English (written and spoken) – non-negotiable for customer-facing duties.Tech Stack Mastery: Hands-on experience with Zapier, n8n, WooCommerce, Shopify, or similar. Able to build automations from scratch.E-commerce Ops Experience: 3+ years in operations, fulfillment, or customer support within e-commerce (preferred).Core Traits: Reliable, detail-oriented, proactive communicator, and calm under pressure.Bonus Points: Familiarity with MENA markets, multi-brand management, or remote team coordination.