Operations Executive - Travel Retail

Role: Responsible for optimizing and developing the Travel Retail business, supporting the day to day running of the department, through communication with external partners and various teams within the business such as Marketing, Logistics, Finance and Brand Management.Account CoordinationBuild rapport and maintain relationships with retailersEnsure VM standards are respected and stock availability is aligned with current planogramEnsure brand Visuals are relevant and up-to-dateCoordinate with Training department to provide appropriate trainings to business partnersMonitor and follow up retailers’ paymentsEnsure all accounts have sufficient time to place orders, with the correct information needed, and collate orders to check with Travel Retail Coordinator and Brand ManagersMaintain healthy SOH (stock on hand) in all accounts through quarterly review of stockRecommend ageing stock liquidation when requiredLiaise with Brand Managers and relevant teams to process any aftersales and/or repair queriesDaily/Weekly/Monthly sales reporting – Managing allocation/shipping/budget analysis through formal reporting.Sales CoordinationMonitor & consolidate reports and analysis for sell-in, sell-out, sell-throughMonitor & consolidate inventory in the marketLead backorders & Novelties ordersConduct competition analysis and trend including trade marketingOperations & Logistics CoordinationDeliver monthly sales projections with clear visibility of planned deliveriesEnsure delivery of budgeted sales and agreed objectives across all channels; Ground and InflightAnalysis of stock & sales for all Duty Free & Inflight businessResupply/replenishment proposals - work with Travel Retail Coordinator/Brand Teams for new and in-season stock proposals for all accountsCreate and issue new Purchase Orders to accounts demonstrating an exemplary level of accuracyEnsure Order Confirmations are sent to accounts in timely manner and follow up on any discrepancies, cancellations or change of productsMake sure problems and issues are tackled in a timely manner, liaising with Management and the relevant key contacts to ensure that the best solutions are being offeredLiaise with internal Training team and external accounts to run monthly training sessions for in-store staffEnsure accounts’ budgets are met each month; attend bi-weekly sell-in meetings with ready sell-in estimatesOperate within KPI's and Travel Retail strategy set by senior management.MarketingPlan, develop and execute key promotional initiatives with Travel Retail Manager for each specific account, location, brand and categoryMeet with Marketing monthly to plan brand and account promotion plans based on monthly budgets and sales, and ensure timely execution of each initiative.E-Commerce – Upload and maintain product assets in relevant account portalsManage levels of expenditure on POS materials as agreed with finance.ReportingReconcile statements with finance department, checking credit notes and outstanding paymentsGatekeeper for Travel Retail Sales Tracker, Sales & Stock (Sell-in/Sell-out) reportsReport marketing spends on a monthly basisStock control and management through PowerBI/BC reports and interdepartmental documents.Knowledge, Skills & Experience Proven experience of working with large key accountsShould have at least 4 - 5 years of work experience in Sales the field of Travel Retail, preferably in Watches & Eyewear within the Lifestyle and Fashion sectorProven experience of working in UAE/GCCMust be an advanced user of Microsoft Office, specifically Excel skillsStrong analytical and numerical skillsExcellent verbal and written communication skillsExcellent IT skills (familiar with PowerBI, BC and Excel)Confident person who can collaborate in a team-based environmentHighly organized person who is resourceful would thrive in this role