Operations Executive (HK Support)

Job Description:Manage and execute all stages of the transaction cycle — including registration, enrollment, data updates, contributions, payments, terminations, transfers, investments, claims, document management, and inquiries.Oversee daily HK ePension operations to ensure timely, accurate, and compliant service delivery in line with policies, regulations, and SLAs.Verify data and documents for accuracy and completeness.Investigate and resolve transaction issues, ensuring smooth end-to-end processing for contribution and payment tagging.Collaborate proactively with internal teams, external partners, and regulatory authorities to meet project and service goals.Respond to inquiries and maintain strong stakeholder relationships.Support special assignments, projects, and other ad-hoc tasks as required.Participate in User Acceptance Testing (UAT) for system enhancements — including defining requirements, testing processes, and coordinating with developers for successful implementation.Requirements:A diploma or bachelor’s degree in finance or a related field, or an equivalent combination of education and experience, is required.Fresh Graduates without any prior experience are welcome to apply.Strong attention to detail and accuracy in data analytics.Willingness to adapt and learn in dynamic and transitional environment.Strong organisational, time-management and problem-solving skills to handle multiple tasks and meet deadlines.A proactive team player with the ability to work collaboratively.Excellent command of spoken and written English, Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.5.5-day work week: Monday to Friday (full day) and Saturdays (half day).Able to work on shift arrangement.