Operations Manager - (CS Financial)

Key RequirementsManages a staff of Team LeadersSets performance standards, reviews performance, and provides feedbackUnderstands and anticipates the needs and expectations of internal and external clients and focuses the team’s efforts on meeting client's needsEstablishes and develops relationships with internal and external clientsSets and attains challenging goals and looks for ways to raise standards and improve performanceWorks closely with internal and external clients to develop and implement staffing and operational plansParticipates in the development of short- and long-term goals for the departmentProvides guidance, training, and motivation to develop the teamConducts competency-based interviewing when hiring resourcesLeads special projects and performs other duties as assignedGeneral Skills (Communication and Soft Skills)Excellent oral and written communication skillsExcellent analytical and problem-solving skillsAbility to present oneself as positive, polite, and professionalTechnical SkillsExperience in managing financial account or relevant fieldRegularly formulate and execute internal and external governanceTechnical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processesWork client on project management of program changes concerning processes, documentation, workflows and system and tools.QualificationsBachelor’s degree GraduateMinimum 10 years of progressively responsible and related experience (including supervision of others)Willingness to work in rotational shiftsExceptional leadership, interpersonal and communication skillsAbility to work effectively and independently with attention to detail and sensitivity to deadlinesAbility to excel in a fast-paced and frequently changing business environment.With extensive experience driving large-scale changes and a strong background in change management and program management is a must.Experience in Loans and Mortgage account is an advantageAmenable to work full ONSITE.Why Infosys BPM Philippines:Quarterly Performance Bonus24 Leaves annuallyCompetitive HMO and Life Insurance for the employee and 2 eligible dependents upon hireOutstanding career development opportunities and fast track career progressionEnjoy a fair work-life balance.Learning and Development TrainingsWe value Inclusion and DiversityGreat place to work certified.“ We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”