Operations Manager - Southern Africa

WHAT IS ON OFFERAlfred H Knight has an exciting opportunity for an Operations Manager to join the team in Johannesburg. The primary function of the Operations Manager is to manage the execution of the day-to-day operational services carried out across all AHK South Africa sites, including, but not limited to,Richards Bay, Johannesburg, Rustenburg, Lohatlha, Steelpoort, Durban, Maputo, Beira, Port Elizabeth, Saldanha, Lüderitz and Walvis Bay.As Operations Manager, the post holder will have to proactively manage highly diverse locations, both remotely and in person through regular travel and site visits.Ultimately, the Operations Manager is responsible to the General Manger of South Africa for theservice delivery of all inspection, supervision and sampling operations carried out within this region. ABOUT USAlfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.DO YOU HAVE WHAT IT TAKES?To be successful at Alfred H Knight the incumbent will need to display the following:REQUIRED KNOWLEDGE AND WORK EXPERIENCEEssential:Excellent, proven personnel management capabilitiesCommitment to safe working practicesMust have own transport, valid driver’s license and passportCapable of managing multiple tasks simultaneouslyExcellent organizational skills with proven team player qualitiesRequired Competencies:Manage the quality of inspection work (including sample preparation) carried out across the entire region, through ensuring appropriate SOPs are followed to a high standard and that any failures in compliance are identified and corrected as required. Ensure all operational staff within the region have received the appropriate training and are equipped with the necessary skills needed to execute their work. Organise any additional internal or external training as required.Ensuring that the Site Managers/Foremen effectively manage their operations, such that sampling work is processed at ports, warehouses (and any other location) in a professional manner and in line with established SOPs, AHK Group expectations and to the satisfaction of the client(s).Act in a troubleshooting capacity to resolve customer complaints relating to commercial discrepancies that derive from operational and technical shortcomings. Implement preventative measures having undertaken a root cause analysis of the complaint.In conjunction with the General Manager, agree yearly KPIs to which each site’s Head of Operations should adhere. This will include operational, expenditure, training and personnel KPI’s.Required Work Experience:10 years minimum experience in commodity surveying, specific to metals and minerals commodities.Required Qualifications:Educated to Bachelor's degree or higher. Tertiary scientific, technical, Chemical or Metallurgical Engineering qualification orsimilar is desirableKnowledge of ISO 12743 and 10251 is desirableExperience of implementation of or compliance to ISO 17020 and / or 17025 is desirableRequired Languages:Highly proficient in English and Afrikaans (Verbal and written)Travel:Be able to travel extensively both locally and to neighbouring countries at short noticeBENEFITSWe are offering an excellent opportunity with a salary and benefits package to matchAlfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity Plan.