Operations Manager

LOCATION: Largely Office Based - Aran's Head Office: Units 1-6, Old Station, Higham, Bury St EdmundsREPORTING TO: Director Of OperationsRESPONSIBLE FOR: Planning Department, Surveyors and In House Insulation InstallationsAbout AranAran Insulation, part of AgilityEco, is an award-winning, industry leading organisation striving to improve energy efficiency of homes throughout the UK. Passionate about improving quality of life and reducing for customers the cost of living, the company’s goal is to reduce carbon emissions of UK households. A dynamic company going through a growth and development period. Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.About the Operations Manager Job RoleSupport the development and management of the Aran Operations Team, overseeing Planning, Survey and Installation Teams to meet service standards, delivery targets, and KPIs. Provide strategic and operational leadership to ensure project continuity from conception to completion, driving performance and growth.Key ResponsibilitiesManage and develop the activity of the team to ensure that high service standards, targets and compliance requirements are consistently achieved.Conduct annual appraisals and support performance management of direct reports.Develop and refine KPIs, reporting tools, and IT systems to meet company and client expectations.Plan and allocate resources effectively, including staffing, contingency, and succession planning.Produce strategic action plans to meet operational targets and business growth.Attend and lead departmental and client meetings, representing operations at a senior level.Oversee complaint handling for field operations in line with policy and resolution KPIs.Support HR functions, including recruitment, performance management, and policy communication.Ensure operational compliance with internal policies and external regulations, especially HSEQ.Review and approve operational invoices and claims, following procurement policies.Promote high morale and consistent communication across the team.Maintain, review, and enforce operational policies, method statements, and safety measures.Travel and flexibility required, including occasional out-of-hours work and overnight stays for training or meetings.