Operations Manager (Fraud)

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About The RoleAt Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.We're looking for a Fraud Operations Manager to maintain and develop sustainable fraud mitigation strategies for our expansion efforts in the US. You'll identify emerging fraud threats, monitor financial crime risks, create strategy roadmaps, develop analytics to mitigate fraud risk, and maintain our systems and controls.Up to shape what's next in finance? Let's get in touch.What You'll Be DoingMonitoring fraud risk throughout the customer lifecycle to provide timely detection of emerging patterns in criminal activityLeading the creation of a fraud roadmap and prioritising team efforts to complete itWorking with external vendors to evaluate the effectiveness of external fraud solutionsCollaborating with central financial crime product team members to lead the development of risk solutionsPartnering with the Finance team to forecast key fraud P&L driversLeading the analytics of key trends and creating creative solutions to balance customer experience and fraud riskMonitoring fraud-specific BCIs and KRIs, and leading resolution by identifying the key risk vectorsAnalysing fraudster profiles and types of fraud (synthetic identities, money mules, etc.) to understand the key risk drivers and create a plan to mitigate riskInvestigating fraud and alerts, overseeing cases to completionProposing solutions to reduce fraud risk and financial losses while minimising the impact on customersConducting 1LoD product risk assessments of new or changing products and features, proposing appropriate controls to support successful deploymentWhat You'll Need4+ years of experience managing fraud in financial services or paymentsExpertise in fraud risks within payments, banking, or investmentsProficiency in Python or SQL The ability to easily analyse and draw conclusions from dataThe ability to learn quickly, solve complex problems, and excel in a fast-paced environmentSolid interpersonal skills to collaborate cross-functionally across global teams to ensure execution against regulatory requirements and internal policiesTo be comfortable working with ambiguity and in a self-guided mannerExcellent communication skillsNice to haveExperience addressing fraud in the USPeople management skillsBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice