Job Description
We’re looking for Operations Manager who will oversee daily operations and ensuring team performance meets client expectations.Qualifications / Experience:Preferably with a medical background, training, or related experienceMinimum of 2 years of experience in similar leadership roleKnowledgeable in Insurance Verification and Prior Authorization processesCall center or BPO experience preferredProficient in Windows applications, Microsoft Word, and Excel, or similar softwareFamiliar with customer service programs and databasesStrong understanding of business operationsDemonstrates high service orientation and commitment to qualityPossesses effective leadership and analytical skills, including familiarity with staffing models and schedulingStrong mentoring and relationship-building abilities, with the capacity to handle group and interpersonal conflicts effectivelyExcellent interpersonal, written, and verbal communication skillsWilling to work onsite in Iloilo City
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