Operations Manager

OVERVIEWMonte Laguna Group are looking for a passionate Operations Manager who believes that everyone has the potential to make a difference. To be successful in this role you will need to be passionate about Pizza and about giving our guests the best experience possible, as well as being a champion of our teams. You imagine how big something can be, Hustle to get there, and have fun doing it.As an Operations Manager (OM) for Dominos MLG, you will lead a group of Area and Senior Managers. The cornerstone of the role is to provide transformational leadership and high impact coaching. You will need to support your team to achieve customer satisfaction and overall unit performance across balanced metrics. We will need you to have amazing commercial acumen and the ability to think beyond the core operational elements of the role to lead and inspire a team.MLG are a company on an exciting growth trajectory. We have been a partner of Dominos for almost 16 years and are excited to continue our expansion with great people by our side. We are looking for an incredible individual to lead the day-to-day element of our operation and coach and support our team across our North, Essex and South Regions.Working schedule will be split between home working and visits to stores or Head Office as required, weekly.JOB DESCRIPTION:People: We are a people business who make pizza!· Build people capability across the business at all levels.· Instil robust succession planning and develop a people pipeline ensuring restaurants are at optimum level within profit controls.· Ability to flex engagement to suit stakeholders at every level.· Drive robust Performance Management using the company tools available.· Communicate our shared vision to our teams.· Monitor and follow-up on training to ensure first class training is delivered.· Practice effective employee relations and resolve employee concerns efficiently.· Develop a positive organisation culture in your area that creates pride to work for MLG.· Hold and maintain regular meetings and attend restaurant meetings to assess the quality of the communication.Customer: We serve up great results every day with every order!· Ensure our teams deliver world-class service to our customers.· Role model customer mania in all interactions.· Leverage external partnerships to develop MLG as a leading Dominos Franchisee.· Ensure all Health & Safety and Food Safety regulations are adhered to.· Work with the Store Managers to develop action plans to deliver Operations Evaluation Reports and Service results.· Monitor and implement programmes to improve Average Delivery Time, Extreme Lates and GPS metrics.· Monitor, follow-up on Complaints to ensure quality and timely responses.Business: Save the pennies and we can re-invest the pounds.· Focus on driving sustainable profit growth across all profit metrics.· Challenge processes to make them “simpler, better and smarter” for our customers and teams· Analyse and Transform Labour practices and rota routines to ensure Aces in Places at all times while protecting business profit.· Ability to identify and develop commercial action plans that drive sustainable sales and order count growth.· Ensure a hustle culture at all levels, that focuses on Average Delivery Time and product quality.And finally:· Initiate and support wider business projects to leverage ways of working to revolutionise the business.· Conduct announced and unannounced visits in-line with the company Success Routines.· Support the Head Office Teams to deliver the company’s strategy and priorities across the OperationKNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:Essential:· Full UK Driving Licence· Experience of leading Area Managers, minimum 12 months· Willing to travel extensively and stay away from home weekly· Retail or catering experience· Ability to work a range of hours and days e.g. weekends, evenings and bank holidays· “Can Do” attitude and proven track record of delivering results· Good business acumen and analytical ability· Is able to work under pressure and respond proactively· Good literacy, numerical and organisation skills.· Has great coaching skills and has the ability to “take people with you”Preferred:· Advantageous to be located in Southern England where majority or stores and Head Office is located (Chertsey, Surrey)· Degree or similar level qualificationBenefits:Private medical insuranceCar allowanceFlexible working hoursBonus schemeWe look forward to hearing from you!