Operations Manager

Northern Dock Systems (NDS) is an industry leader in the sales, installation, and service of industrial overhead doors, dock equipment, and energy-efficient HVLS fans. We’re dedicated to providing customized, high-quality solutions that enhance safety, productivity, and energy efficiency for our customers across a wide range of industries. With a strong commitment to innovation, teamwork, and customer satisfaction, NDS continues to set the standard for excellence in industrial service and support.NDS is looking for an Operations Manager to join our team to lead our day-to-day service and installation operations from our Mississauga head office. The successful candidate will play a critical role in optimizing operational workflows, ensuring service excellence, and supporting scalable national growth.What You Will Be DoingLead with Purpose: Inspire and guide field teams with strong leadership, collaboration, and a commitment to safety and excellence.Drive Operational Success: Oversee day-to-day field operations, ensuring projects are completed efficiently, on time, and to the highest standard.Build High-Performing Teams: Mentor supervisors, technicians, and apprentices — fostering growth, accountability, and continuous improvement, growth and development.Optimize Systems & Processes: Streamline scheduling, inventory, and workflows using data-driven insights to boost productivity and service quality.Champion Customer Experience: Act as a key contact for client and subcontractor relations, ensuring top-tier service and quick resolution of issues.Things You Will BringEducation: Bachelor’s Degree in Engineering, Operations Management, or a related field (required).Experience: Minimum of 5 years of management experience in field service operations or a related technical industry (required).Proven experience in leading service teams, managing field processes, and implementing efficiency initiatives.Strong process-driven and analytical mindset; able to assess data and translate insights into actionable improvements.Excellent communication, coaching, and problem-solving skills.Familiarity with KPI management, fleet oversight, and customer service standards.If your leadership has made a real impact on those who you led, and your ideas have helped shape the future of field operations, then this position is for you. Apply Now.Those who are selected to move forward with the recruitment process will be contacted.