Operations Manager (Process Engineering)

Overview: We are looking for an Operations Manager (Process Engineering) who will serve as the Lead Designer of Efficiency within our Operations Group. This role is responsible for architecting standardized operational workflows, driving process excellence, and leading a team of Process Engineers to deliver high-quality, automated, scalable operational solutions. You will play a critical role in shaping our operational blueprint and ensuring that our processes align with both business objectives and product requirements.What you will do:Design Standardized Operational Blueprints: Develop and implement templates and structures for SOPs and workflow documentation to ensure consistency across all Operations teams.Lead Workflow Analysis & Design: Build “self-driving” processes that minimize manual interventions and reduce operational risk.Manage the Process Engineering Team: Provide direction, coaching, and oversight as the team gathers requirements, maps processes, documents procedures, and conducts data analysis.Governance & Continuous Improvement: Benchmark operational processes, identify gaps, and drive standardization and process optimization initiatives.Monitor Implementation Readiness: Audit business process rollouts and ensure workflows align with technical product requirements.Deliver Key Outputs: Ensure 100% on-time delivery of process documentation and special projects, maintain timely process administration, and support automation initiatives to reduce support debt.What we are looking for:Graduate of Bachelor of Science in Industrial Engineering or relevant coursesMinimum of 7 years of experience in business needs assessment, technical writing, and process design preferably in a fintech or digital bank company.8 to 10 years of management or team leadership experience.Strong presentation and communication skills, with the ability to work professionally with executives and subject matter experts.Deep understanding of process engineering methodologies, workflow design, and operational standardization..