Job Description
Location: Remote (with flexibility for overlapping U.S. business hours)About the RoleZappy BPO is seeking a seasoned Operations Manager to oversee day-to-day delivery for one of our key technology clients. The ideal candidate will be a hands-on leader with experience managing customer experience teams in a fast-paced environment. This person will serve as the operational backbone; driving team performance, ensuring SLA adherence, resolving escalations, and coaching a growing team of support pro…
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