OPERATIONS MANAGER

Location: London (Hybrid)Salary: £45,000 + EquityJob Category: HybridJob Type: Full TimeDepartment: OperationsAbout ZenroxZenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform.The OpportunityAs our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. Youll design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector.What Youll DoDesign and implement end-to-end marketplace operational workflowsManage supplier onboarding from verification to activationOversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processesEstablish SLAs and performance metrics for suppliers and internal teamsBuild issue resolution workflows and act as the escalation point for operational challengesMonitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)Implement quality assurance processes to maintain high platform standardsCollaborate cross-functionally with Sales, Customer Success, Compliance, and EngineeringDevelop operational playbooks, SOPs, and training materialsIdentify process bottlenecks and drive continuous improvement initiativesManage operational systems and tools (CRM, order management, communication platforms)What You Bring4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platformsStrong process design, workflow mapping, and optimization expertiseData-driven decision-making mindsetExcellent project management and multistakeholder coordination skillsCalm, structured approach to urgent operational issuesStrong communication skills across suppliers, customers, and internal teamsExperience building new processes from the ground upStakeholder management experience across multiple organizationsIdeal BackgroundMarketplace operations (Amazon, eBay, B2B marketplaces)Healthcare supply chain, procurement, or medical device distributionSaaS operations or vendor managementLean/Six Sigma methodologiesExperience scaling operations in an early-stage startupFamiliarity with workflow automation toolsWhy Join ZenroxFoundational operations role with significant equityShape operational strategy and processes from the ground upWork with AI technology that automates complex procurement tasksOpportunity to build and lead the operations team as we growDirect impact on customer satisfaction and marketplace qualityTo ApplySubmit your CV and a brief description of an operational challenge youve solved at:https://www.zenroxmed.co.uk/jobs/operations-manager/Use subject line: Operations Manager Application [Your Name]