Operations Manager

Job Title: Operations Manager – Cleaning Services Job Type: Full-time Reports To: Managing DirectorJob Summary:We are seeking a highly organised and dynamic Operations Manager to oversee and optimise daily operations within our cleaning services company. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have strong experience with workforce management systems such as Timegate (or equivalent), along with proficiency in Excel and payroll administration.Key Responsibilities:Operational Management: Coordinate day-to-day cleaning operations across multiple sites to ensure service delivery meets client standards and contractual agreements.Team Leadership: Manage and support site supervisors and cleaning teams to maintain high performance and engagement.Scheduling & Workforce Planning: Utilize Timegate or similar workforce management software to schedule shifts, monitor attendance, and manage resources efficiently.Coordinate scheduling for the commercial team, including setup and breakdown of servicesPayroll Administration: Oversee time and attendance data, ensure accurate payroll processing, and collaborate with HR/payroll departments as needed.Client Communication: Maintain effective communication with clients, respond to inquiries, resolve issues promptly, and ensure satisfaction.Health & Safety Compliance: Ensure all operations comply with H&S regulations and company policies.Manage contract pricing and oversee the mobilisation of new contractsPerformance Monitoring: Analyse operational data and KPIs using Excel to identify efficiencies and implement improvements.Problem Solving: Proactively identify issues and implement effective solutions in a high-pressure, fast-moving environment.Qualifications & Skills:Proven experience in an operations management role within the cleaning or facilities management industry.Proficient in Microsoft Excel (including spreadsheets, formulas, and data analysis).Hands-on experience with Timegate or other workforce management platforms.Strong understanding of payroll processes and related administrative tasks.Excellent communication, organisational, and interpersonal skills.Ability to multitask and manage competing priorities in a fast-paced setting.Strong leadership and team management abilities.Attention to detail and a commitment to high standards.Desirable:Knowledge of industry regulations and best practices.Experience with client relationship management.Relevant qualifications in Business, Operations, or Facilities Management.