Operations Officer

Company DescriptionAt Boxleo Courier & Fulfillment Services, we fuel your logistics chain by offering possibility in every direction. We take pride in serving our customers safely and efficiently with quality never going out of style. Our team is composed of smart, passionate, and motivated young people who provide special handling, extra service, and great solutions to our vast database of clients. We strive to be a reliable anchor in this new era of innovation and technology, offering partnerships based on trust, professionalism, and performance at all times. Experience borderless logistics with us and let us help your business thrive.Role DescriptionThis is a full-time on-site role for an Operations Officer located in Harare. The Operations Officer will be responsible for overseeing daily operations, ensuring efficient workflow, managing logistics, and coordinating with various departments. The role involves analyzing operational data, implementing strategies for improvement, and maintaining high standards of safety and service. The Operations Officer will also handle operations tasks, develop and maintain excellent communication and relationships with clients, and support the team with their interpersonal skills.RESPONSIBILITIES• Prepare and maintain accurate records of all inbound shipments.• Communicate with clients and internal departments regarding orders• Provide regular updates on inbound shipments.• Resolve issues related to discrepancies, delays, or damage in inbound orders• Generate and provide reports on inbound deliveries• Addressing inquiries and concerns from internal customers regarding inbound shipments.• Assist in training riders on inbound deliveries.• Onboarding new riders and supervising riders.• Planning and scheduling dispatches to ensure timely deliveries and pickups.Skills, Experience & EducationQualifications and ExperienceDiploma or Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or arelated field.Minimum of 2 years’ experience in operations, logistics, or a similar role.Proficiency in MS Office Suite (Word, Excel, PowerPoint) and basic data management systems.Excellent communication and interpersonal skills with the ability to work well in a team.Proven ability to handle scheduling, coordination, and reporting tasks effectively.Ability to work under pressure and meet deadlines in a fast-paced environment.Experience in the courier or logistics industry will be an added advantage.