Operations Officer

Our client, an international logistics organization, is recruiting for an Operations Officer to join their business in Austria.Position Title:Operations OfficerPosition Type:PermanentStart Date:ASAPLocation:Viena, AustriaContact:Bianca | +49 (0) 89 23 88 98 673Summary:We are launching our last-mile logistics operations in Austria and are seeking a Last Mile Operation Specialist to support on-ground execution across courier partners, locker delivery, CSP/DSP management, and daily operational processes. This role is hands-on and critical to ensuring a smooth market launch and stable day-to-day delivery performance.Responsibilities:Support daily last-mile delivery operations and performance monitoringCoordinate with CSPs/DSPs, couriers, and 3PL partners to ensure service qualityAssist with address mapping, routing optimization, locker network setup, and delivery zone planningTrack daily operational KPIs (delivery success rate, SLA, exceptions, cost controls)Handle parcel exceptions, failed deliveries, and customer service escalation supportMaintain locker operations and assist with testing, quality checks, and operational reportingWork closely with the WH/CDC team on parcel handling, inbound/outbound flows, and dispatchPrepare daily operational reports, deeply analyze process issues, and propose improvementsEnsure operational activities comply with Austrian postal regulations and internal SOPsAssist in launching pilots, new locker sites, courier onboarding, and new service workflowsServe as on-site support for urgent tasks, troubleshooting, and daily execution needsRequirements:1-2 years of experience in last-mile logistics, courier management, or e-commerce delivery operationsExperience in last-mile companies is preferredStrong understanding of delivery workflows: pickup, routing, drop-off, locker use, returns, exceptionsHands-on, practical mindset with ability to solve problems quickly on the groundStrong communication skills with suppliers, couriers, and internal stakeholdersGerman language proficiency (fluent required); English suitable for daily business communicationProficient in Excel/operational reporting; basic tech troubleshooting abilityAbility to multitask in a fast-paced launch environment and work independently