Operations Quality & Standards Coordinator I

Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.Job DescriptionDEPARTMENT SUMMARYManages Audience Measurement’s operational aspects including Panel Recruitment, Relationship Management and Operational Support, Television and Advertising Events, Consumer Insights, Consumer Measurement, and Radio Measurement. Position SummaryDelivers operational activities (including data encoding, processing, and quality control) with minimal supervision to ensure timely, effective and efficient process execution.Key ResponsibilitiesOperationsCheck Weekly Data and Validate Zero Viewing Consolidate and reporting of Subject for Non-compliance to be given to Panel TelecallersConsolidate and reporting of Shewhart Panels to be given to Panel TelecallersConsolidation, tracking and analyzation of panels with Non-Track Activity (NTA) and Non-BroadcastProvide enhancement, innovation and updating of Panel operations processes (Panel Audit and ES checklist\Forms etc)Perform UBO Reports Unmatched Analysis Performs Validation, Checking and Presentation of Business unit projects, testing and for implementation.Runs and Analyze Periodic In-tab levels for Overnight Data and Identify Reasons for below or above thresholdsFacilitate newly implemented SNOW Ticketing System. Performs Training and RefreshersHighly knowledgeable on Looker Studio Dashboarding and Python and Other Google applications.Performs automation on different Panel Operations Databases and the like.AdministrationEnsures that performance management is setEnsure proper dissemination of information and implementation of company rules and regulations as well as policies and proceduresDrive the Nielsen values through the implementation of relevant organizational initiatives that build on employee commitmentKEY STAKEHOLDERS & INTERFACEInternalRegional and Local LeadsCorporate Functions including Finance and Human ResourcesGeneral AssociatesQualificationsEXPERIENCES & QUALIFICATIONSGraduate with any Business Bachelors Degree2 years work experience in Data analysis, advanced knowledge in Looker studio and python.Advance in Google applications, particularly Slide and Sheet.Competencies & SkillsShould have a strong written and verbal skills in English Meticulous with strong attention to detail;Team player with the ability to enable and encourage others within the teamAnalytical and logical reasoning skillsResult oriented, working with the end in mind;Resilient, persuasive and self motivatedHigh-level accuracy and attention to detailStrong interpersonal skills with a collaborative mindset to work well with othersAbility to read and forecast data base on trends, and behaviorStrong comprehension skills and PassiveAbility to multitask even with little supervisionTreat Quality as highest priority with Integrity Additional InformationKEY PERFORMANCE INDICATORS / MEASURESDelivery of operational activitiesPlease be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.