Team Lead

About the PositionThe Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.ResponsibilitiesTeam Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.Quality Assurance: Ensure team outputs meet company and client quality standards.RequirementsProven experience in a leadership or supervisory role in a BPO settingStrong organizational and delegation skillsExcellent problem-solving and communication abilitiesLeadership skills to manage time and handle conflictsMinimum of 3 years in Campaign or Account ManagementExperience managing multiple projects is preferredExperience with INBOUND and/or OUTBOUND CampaignsStrong sales background is an advantageExperienceMinimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.Experience handling multiple projects simultaneously is preferred.Proven experience with INBOUND and/or OUTBOUND Campaigns is required.CompetenciesExcellent communication and interpersonal skillsKnowledge of performance evaluation techniques and key metricsProficiency in MS Office and business management software like CRMAbility to handle multiple tasks and prioritiesDetail-oriented with strong organizational skillsProactive, reliable, and responsible with attention to detailIf you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact!