Operations Strategic Program Manager

Job DescriptionWhy we are here Tony’s Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.What You Will DoWe are looking for an Operations Strategic Program Manager to join our Operations team in Amsterdam. In this role, you will ensure an optimal and efficient supply network from bean to consumer, driving projects that enhance operational efficiency and support long-term growth. You will analyse and optimise the supply network on cost and capability, initiate extension and redesign projects, and lead studies that shape our future supply chain strategy.You will work closely with the entire Operations Leadership Team and with cross-functional partners to align key processes and deploy the long-term Operations strategy across all functions. This is a strategic role with significant impact, offering the opportunity to influence how we scale sustainably and deliver on our mission to end exploitation in cocoa.All Wrapped Up, You’re Responsible ForLong-term network planning: Own and manage the 5-year scenario planning model, integrating demand and supply perspectives to guide strategic decisions and future growth. Network analysis and optimisation: Continuously assess the supply network for total cost, capacity utilisation, capability coverage, and geographical reach, identifying opportunities for improvement and efficiency gains. Strategic alignment: Link S&OP/IBP planning horizons with long-term strategic objectives, ensuring consistency and clarity across all operational functions. Decision-making support: Lead analytics and provide insights for the Supply Chain Forum, shaping the strategic deployment of our operations strategy across departments. Performance improvement: Evaluate current operational performance—both financial and non-financial—and propose initiatives to enhance efficiency and resilience. Business case development: Build robust business cases in collaboration with Finance, assessing opportunities for vertical integration, network optimisation, geographical manufacturing, co-packing, and capacity expansion. Standard-setting for business cases: Define and uphold standards for operational business case creation, ensuring consistency across all projects and supporting other teams in compliance. Financial and budget governance: Maintain accurate visibility on budgets and 3-year plan compliance by linking initiated, budgeted, and potential projects to financial delivery. Cross-functional coordination: Align objectives across Operations, adapt strategies as needed, and support project prioritisation with the Operations Leadership Team. Performance and planning leadership: Facilitate quarterly goal reflections, year planning, and Operations performance reviews, ensuring strategic alignment and clarity. Stakeholder communication: Organise and lead agendas for Operations Leadership Team meetings, Townhalls, and Supply Chain Shaping Forums, and ensure transparent communication of decisions and trade-offs across the company. Job RequirementsOur new flavor: Previous work experience in supply chain, strategy or similar consulting – you’ve worked across multiple organizations and gained exposure to diverse best practices that you can bring to our team.Exceptional project management skills – you can juggle priorities, deadlines, and stakeholders with precision, clarity, and a calm head under pressure. Operational and strategic perspective – you combine hands-on understanding of operations with a long-term vision for growth and optimisation. Strong analytical and strategic thinking – you can interpret complex data, build insights, and translate them into actionable supply network strategies. Structured and proactive approach – you bring clarity and organisation to complex projects, prioritise effectively, and maintain focus under pressure. Resilience and adaptability – you thrive in a dynamic, fast-growing organisation and can turn challenges into opportunities; eagerness to work in a fast-paced scaleup environment.Advanced Excel modelling skills – you can design and manage models to support long-term network planning and scenario analysis. Data-driven mindset – you use data to uncover opportunities, improve processes, and make informed, objective decisions. Presentation expertise – you create compelling, data-driven presentations that tell a clear story and inspire decision-making. Financial acumen – you understand P&L dynamics and can build robust business cases that balance cost, capability, and efficiency. Content-driven curiosity – you quickly ramp up on new topics and dive deep to understand the details that matter. Team player with a collaborative mindset – you work seamlessly across functions and cultures to achieve shared goals. Exceptional communication and influencing skills in English at senior level – you know how to engage senior stakeholders, present ideas clearly, and drive alignment across teams. You've worked with management teams before. International mindset and cultural agility – you’re energised by working in an international, multicultural environment and adapt easily to different perspectives. Hands-on team player – you’re not afraid to roll up your sleeves and work closely with colleagues to make things happen. We are all about being more in person than apart; this means we offer flexibility but see each other in the office on average 3 days a week. More is fine too! Believe wholeheartedly in Tony’s purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile. Our Benefits (the Icing On The Cake)At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We’re dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a luxurious vega-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate. But we also know chocolate won’t cover the bills, so we’ve made sure your salary is just as rewarding, for this role that means a salary between 64k and 81k on a yearly basis, including holiday pay.Sounds like you?Are you passionate about making a difference in the world? Look no further! If you're ready to take the chocolate industry to new heights with us, we'd love to hear from you! Please send your direct application, no agencies. We can't wait to hear from you!At Tony's we are convinced that diversity of thought, background and perspectives will make us stronger (...just like the different flavors of our chocolate assortment). Our mission is founded on principles of equity and justice, and we are actively seeking candidates who bring new perspectives and life experiences, especially from underrepresented groups. We look forward to your application!