Operations Supervisor

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.The numbers tell our story: over $400 million in sales and counting. But we're just getting started.Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the nation—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers.Ready to be part of the fintech revolution? Join us.Kafene is seeking a Collections Supervisor to lead a high-performing team responsible for driving timely and effective recovery of outstanding accounts. This role combines hands-on leadership with strategic problem-solving — you’ll monitor performance metrics, coach and motivate collectors, and develop initiatives to improve collection rates and reduce delinquency. The ideal candidate brings strong communication skills, proven experience managing a team in collections or customer service, and a deep understanding of compliance standards and collection best practices. This is an opportunity to make a direct impact on Kafene’s operational excellence while fostering a motivated, customer-first culture. Bilingual proficiency is highly preferred.What You'll Do:Supervise and lead the collections team to ensure timely and effective recovery of outstanding accounts. Monitor daily collection activities, track performance metrics, and provide regular reports to management. Develop and implement strategies to improve collection rates and reduce delinquency. Coach, train, and motivate team members to meet individual and departmental goals. Handle escalated customer issues and ensure all interactions comply with company policies and regulations. Collaborate with other departments (e.g., Customer Service, Finance, and Compliance) to resolve account discrepancies. Review and approve payment arrangements, write-offs, and settlements as needed. Ensure adherence to local laws, regulations, and internal procedures related to debt collection. Work remote in Panama or Guatemala Who You Are:Bachelor’s degree. 2 years of experience in collection, customer service or  a similar field, with at least 2 year in a supervisory or leadership role. Strong leadership, communication, and conflict-resolution skills. Proficiency in Excel and collection management systems. Knowledge of collection laws and best practices. Strong analytical and organizational abilities. Ability to work under pressure and meet deadlines. Bilingual in Spanish and English. Compensation and Benefits:Base Salary: Earn a salary of $2,300/month. Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment. Annual BonusWork remote in Panama or Guatemala We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to careers@kafene.com with details about your request and contact information. We're here to help make the process work for you.Note: This email address is specifically for accommodation requests and will only respond to those inquiries.