Operations Support Executive (UK Desk)

Location: Lahore (On-site, 5 days a week)**Working Hours: 9-hour and 12-hour shifts (typically starting at 1:00 PM PKT)**Salary: PKR 50,000 – 100,000 per month (depending on experience)About the RoleBrilliant AI, a UK-based artificial intelligence consultancy, is recruiting on behalf of one of our UK partner companies.We’re looking for a confident, articulate, and reliable individual to join their Lahore operations team. This role primarily involves phone-based communication and administrative support for UK clients, suppliers, and courts.You’ll be working closely with the UK office during British business hours (9:00 AM – 5:00 PM UK time), which means your shift will usually begin around 1:00 PM Pakistan time and may run into the evening.Key ResponsibilitiesHandle inbound and outbound calls with clients, courts, and suppliers in the UK.Manage and respond to professional email correspondence.Support UK-based consultants with day-to-day administrative and operational tasks.Maintain accurate records, documentation, and call logs.Use company systems and tools confidently and efficiently after training.Collaborate with the UK team to ensure seamless communication and service delivery.RequirementsExcellent spoken and written English.Clear, confident, and professional telephone manner.Strong written communication with excellent grammar and attention to detail.Proficiency in Microsoft Office (Outlook, Word, Excel, etc.).Technically competent and able to learn new software quickly.Reliable, punctual, and willing to work later shifts (aligned with UK hours).Professional attitude with a commitment to delivering exceptional service.Preferred (Strongly Advantageous)Prior experience working with UK-based or international companies.Familiarity with UK business culture, communication etiquette, and tone.Experience in client-facing, call-handling, or administrative support roles.What’s OfferedThe opportunity to work with a reputable UK-based organisation through Brilliant AI.Direct exposure to international business operations and client communication.A modern, comfortable office environment in Lahore with:Access to snacks, refreshments, and comfortable workspaces.A supportive team culture and professional atmosphere.Ongoing training and opportunities for personal development.Competitive salary based on experience and performance.A clear path for career growth within an expanding international company.This position is being recruited by Brilliant AI on behalf of a UK-based partner company.Brilliant AI – Connecting Talent with Intelligent Opportunities.