Ops Excellence Specialist

About Daraz:Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.For more information, please visit www.daraz.com.Key Responsibilities:Collaborate with cross-functional teams to identify process inefficiencies and develop solutions to optimize operational performance.Analyze key performance indicators (KPIs) and metrics to evaluate the effectiveness of current processes and recommend improvements.Implement continuous improvement initiatives, leveraging tools such as Lean Six Sigma methodologies, to drive efficiency and productivity.Conduct root cause analysis for process failures, working with stakeholders to implement corrective actions and prevent recurrence.Document and communicate process changes, ensuring team members understand new procedures and their impact on overall operations.Facilitate training sessions and workshops to enhance operational knowledge and skills across the organization.Monitor and report on the progress of improvement projects, providing regular updates to management.Required Skills/Abilities:Bachelor's degree in Business Administration, Operations Management, or a related field.2-3 years of experience in operations, process improvement, or a similar role, preferably in a fast-paced environment.Strong understanding of process analysis and continuous improvement methodologies.Effective problem-solving skills, with the ability to analyze data and identify trends.Excellent interpersonal and communication skills, with the ability to collaborate with various departments and levels of the organization.Proficient in project management and able to manage multiple tasks simultaneously, ensuring timely completion.Willingness to learn and adapt to new technologies and tools that support operational excellence.What We Offer:International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).A platform to learn from Alibaba's world-leading ecosystem.Rigorous training and exposure in team management, leadership, business analytics, and operations.An opportunity to train the next generation of business leaders in the e-commerce industry.Competitive salary and incentive package.