Ops Specialist (UK Market)

ABOUT US OSCAR is an on-demand home services app, offering over 150 fixed-price tasks such as repair, cleaning, and laundry, within a 30-minute reach. We’re embarking on an exciting journey of international expansion to become one of Europe’s top players in the home services industry. As a well-funded Portuguese startup, we have already achieved notable recognition in the industry. We are growing at a very fast pace, consistently ranking as the top app in the Lifestyle category of App Stores.ABOUT THE ROLECustomer Support: Be the hero for our customers, providing exceptional support via live chat and email, solving their issues, and ensuring that their experience with OSCAR is the best possible.Technician Support: Empower our technicians by assisting them through live chat and email, helping them navigate the platform, solve problems, and maintain the highest service standards.Real-Time Operations Monitoring: Act as the guardian of our operations, monitoring real-time operations to prevent delays, rescheduling, and no-shows, ensuring every service is executed flawlessly.Process Optimization: Streamline our internal processes to create a user-friendly, transparent, and efficient platform for home services.Service Provider Support: Advocate for our service providers, understand their challenges, and develop practical solutions.ABOUT YOUExperience: 1+ years of experience managing live operations, preferably in a fast-growing startup or similar environment.Mandatory languages: Portuguese and EnglishProblem Solver Mindset: You’re a natural problem solver, quick on your feet and effective in finding solutions.Work Under Pressure: You thrive in fast-paced environments, managing multiple tasks with ease and maintaining high standards.Customer and Technician Focus: You have an obsession with ensuring the satisfaction of both our customers and technicians.Solution Focused: You handle unexpected challenges with creativity and ease, always finding a way forward.Flexibility and Adaptability: You embrace change and adapt quickly to shifting priorities and new challenges.Super Pumped: Your enthusiasm is contagious, and you have a genuine desire to revolutionize the home services industry.OUR OFFERCompetitive Salary: Receive a market-competitive salary that reflects your dedication and contribution.Full Time: Commit to a full-time role with ample opportunities for growth and impact.Fast Career Progression: Seize the opportunity for rapid career progression in a dynamic and fast-growing startup environment.Other OSCAR benefits