Patient Care Coordinator

Job SummaryWe are seeking a Patient Care Coordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.

ResponsibilitiesProviding coordinated care to patients by developing, monitoring, and evaluating their home health care plansEnsure a high level of care for the patient given by the home health aidesScheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shiftManaging last minute calls outs, finding appropriate coverageCommunicate with referral sources and Service Coordinators to provide an excellent customer service experienceEducate patients on their healthcare options & matching them to the appropriate caregiver(s)Manage Caseload of 100+ patientsGreat customer and patient serviceAbility to work under pressureReview the care plan with patients and caregiverResolve caregiver and client grievances and complaintsAddress over utilization of hoursReporting personnel performance issuesDetailed OrientedExcellent communication skillsA caring and compassionate personalityEnsure caseload retentionContribute to team efforts by accomplishing related results as neededRecruit and train staffQualificationsHigh school graduate3 Years experience in a Home Care or Service Coordination roleDemonstrated capability maintaining strict confidentialityProven ability to generate leads and monitor referralsStrong typing and computer skillsComfortable with closing/asking for businessWell organized, accurate, and attentive to detailExcellent communication, public relations and follow up skillsExperience with HHA Exchange and EVVBenefits/PerksFlexible SchedulingCompetitive CompensationCareers Advancement Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers.

Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family.